Jocelyn Barron
Starbucks
Buckeye,AZ
6
years of professional experience
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Work History
Shift Supervisor
2 Years 6 Months- Supervised daily operations to enhance service quality and elevate customer satisfaction.
- Resolved customer complaints promptly to enhance overall experience and retention.
- Implemented health and safety protocols, ensuring compliance with company standards.
- Conducted performance evaluations and delivered feedback, fostering team effectiveness.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory levels to ensure stock availability and reduce waste.
- Assisted in scheduling shifts to optimize team performance during peak hours.
HVI Customer Service Agent
5 Months- Resolved buyer and seller inquiries through email, chat, and ticketing systems with accurate, timely support.
- Investigated order, payment, and shipping issues to restore account access and transaction confidence.
- Escalated complex marketplace disputes, fraud concerns, and policy violations to appropriate internal teams.
- Documented case details and resolution notes to maintain clear records and consistent follow-up.
Barsta
7 Months- Delivered attentive customer service, resolved order issues, and supported positive guest experiences
- Operated POS system accurately, processed orders, and maintained smooth guest checkout flow
- Prepared espresso beverages, brewed coffee, and tea drinks to Anthem Coffee & Tea quality standards
- Maintained clean, organized café stations, restocked supplies, and followed daily sanitation procedures
Barista
2 Years 5 Months- Prepared and served high-quality coffee beverages while adhering to established recipes and standards.
- Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
- Managed inventory levels, restocked supplies, and minimized waste to enhance operational efficiency.
- Maintained cleanliness and organization of workstations, ensuring a welcoming environment for customers.
- Trained new baristas on beverage preparation techniques and customer service protocols to ensure consistent quality.
- Assisted in managing inventory levels, restocking supplies, and minimizing waste efficiently.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Courtesy Clerk
8 Months- Managed bagging of groceries efficiently while ensuring customer satisfaction.
- Managed grocery bagging to ensure quick service and enhance customer satisfaction.
- Maintained cleanliness and organization of checkout areas to promote safety and accessibility.
- Collaborated with team members to improve operations during peak hours, facilitating smoother transactions.
- Collaborated with team members to streamline store operations during peak hours.
- Assisted customers by loading purchased items into their vehicles for convenience.
Brand Associate
8 Months- Developed and executed brand marketing strategies to enhance product visibility and engagement.
- Collaborated with cross-functional teams to ensure consistent brand messaging across channels.
- Analyzed market trends and consumer insights to inform branding decisions and campaign development.
- Managed social media platforms, increasing audience interaction through targeted content strategies.
- Created marketing materials that aligned with brand guidelines and objectives.
- Performed daily opening and closing tasks to ensure a clean and professional store environment.
- Designed visually appealing store displays that attracted foot traffic and generated interest in products.
Education
Bachelor of Science - Communication
High School Diploma
Skills
Team leadership
Workforce development
Workplace safety
Coaching employees
Employee engagement
Operations management
Timeline
HVI Customer Service Agent
Whatnot
04.2026 - 09.2026Read More
Barsta
Anthem Coffee & Tea
09.2025 - 04.2026Read More
Shift Supervisor
Starbucks
04.2024 - CurrentRead More
Barista
Starbucks
11.2021 - 04.2024Read More
Courtesy Clerk
Frys Food
03.2021 - 11.2021Read More
Brand Associate
Old Navy
07.2020 - 03.2021Read More
Primavera Online School
High School Diploma
Read More
Arizona State University
Bachelor of Science from Communication
Read More