Jocelyn Benitez
Billerica,MA
Summary
Currently enrolled business student with a strong ambition to learn and succeed in the workforce. Open to experiencing new and challenging work environments, and displaying determination and resilience with each opportunity given.
Overview
4
4
years of professional experience
Work History
Pet Care Specialist
Go Dog Go
07.2022 - Current
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Reduced pet anxiety during owner absences with consistent routines and comforting visits.
- Contributed to business growth by developing a strong trust with clients leading to referrals and repeat bookings.
- Trained, walked and exercised pets of different sizes and behaviors.
Barista
Barnes & Noble
11.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and addressing their needs in a timely manner.
- Contributed to a positive team environment through effective communication and encouragement with colleagues.
- Controlled line and crowd with quick, efficient service.
Sales Floor Associate
Nordstrom Rack
09.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Education
Associate of Business Administration - Business Administration
University of Massachusetts - Lowell
Lowell, MA09.2025
High School Diploma -
Billerica Memorial High School
Billerica, MA06.2021
Skills
- Customer Service
- Conflict Resolution
- Client Relations
- Problem-solving abilities
- Customer satisfaction measurement
- Team Development
Timeline
Pet Care Specialist
Go Dog Go
07.2022 - Current
Barista
Barnes & Noble
11.2021 - 02.2022
Sales Floor Associate
Nordstrom Rack
09.2020 - 03.2021
Associate of Business Administration - Business Administration
University of Massachusetts - Lowell
High School Diploma -
Billerica Memorial High School
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