Jocelyn Bolanos
Chicago,IL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling situations properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Starbucks Master Barista
Target
01.2021 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the store as needed, including guest service, online order fulfillment, and general merchandise in order for the whole store to run smoothly.
- Worked alongside management from approximately 5 stores around the city to maintain good relations and good communication.
Phlebotomy Intern
Quest Diagnostics
11.2023 - 12.2023
- Maintained strict confidentiality regarding patient information according to HIPAA regulations while processing paperwork related to test orders or results documentation.
- Drew blood from veins by vacuum tube, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Verified patients' identification for proper sample collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Utilized knowledge of various needle gauges and equipment for successful blood collection from difficult-to-access veins.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Managed high-volume workloads, successfully completing up to 40 blood draws per day during peak times.
Education
No Degree - Biology
University of Illinois At Chicago
Chicago, IL05.2025
Certification - Phlebotomy
Malcolm X College
Chicago, IL12.2023
Skills
- Exceptional customer service
- Food Serving and Preparation
- Supply Ordering
- Team Player
- Process Control
- Spanish Fluency
Languages
Spanish
Full Professional
English
Full Professional
Italian
Professional Working
Timeline
Phlebotomy Intern
Quest Diagnostics
11.2023 - 12.2023
Starbucks Master Barista
Target
01.2021 - Current
No Degree - Biology
University of Illinois At Chicago
Certification - Phlebotomy
Malcolm X College