Zoe Sturges
Cartersville,GA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Starbucks Master Barista
Target
Cartersville, GA
09.2023 - Current
- Adhere to health department regulations concerning sanitation standards.
- Create promotional displays for advertising special events or promotions at the cafe.
- Train new baristas on company policies and procedures regarding food handling safety standards.
- Collaborate with team members to ensure efficient workflow and high-quality service during peak hours.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Monitored inventory levels of supplies and restocked when necessary.
Whitewater Raft Guide
Asheville Adventure Company
Asheville, NC
04.2023 - 10.2024
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Performed daily maintenance checks on rafts, paddles, and life jackets before each trip.
- Actively sought out opportunities for training in order to develop additional skills in guiding.
- Assessed risk levels for each rapid based on changing water levels throughout the season.
Volunteer Long Term Care Ombudsman
Appalachian Council of Governments
Wellford, SC
01.2024 - 06.2024
- Created and directed activities for residents.
- Worked directly with my supervisor to report and resolve any complaints made by the residents.
- Advocated for fairness for all residents.
- Identified systemic issues within the long term care facility to facilitate change in their environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Server and Hostess
Hub City Hospitality
Greenville, SC
03.2019 - 04.2021
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees to perform duties.
Education
Associate of Applied Science - Human Services
Greenville Technical College
Greenville, SC05.2024
Skills
- Advocacy skills
- Team collaboration
- Customer service
- Training and development
- Effective communication
- Adaptive and creative
- Multitasking and organization
- Attention to detail
- Hospitality service expertise
- Positive and professional
Certification
I have completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association First Aid CPR AED program. I am trained to perform adult CPR, child CPR AED, and infant CPR.
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Volunteer Long Term Care Ombudsman
Appalachian Council of Governments
01.2024 - 06.2024
Starbucks Master Barista
Target
09.2023 - Current
Whitewater Raft Guide
Asheville Adventure Company
04.2023 - 10.2024
Server and Hostess
Hub City Hospitality
03.2019 - 04.2021
Associate of Applied Science - Human Services
Greenville Technical College