Jocelyn Borg
Student
Holland
Summary
Experience delivering customer service and administrative excellence, including public interaction. Excels in calendar management, scheduling, leadership, and customer service.
Overview
3
3
years of professional experience
Work History
Receptionist
Persona Salon & Spa
10.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Answered phone promptly and dealt with client questions
Custard Shop
Whit's Frozen Custard
02.2021 - Current
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Improved team efficiency by organizing shift scheduling and task delegation.
Education
Business
Hope College
Holland, MI 05.2001 -
Skills
Business operations understanding
Customer/Client relations
Interpersonal Relations
Team Collaboration and Leadership
Cash Handling
POS System Operation
Community Engagement
Arc Surf Camp Volunteer- Summer 2021-2022
- Helped serve kids in the community by teaching the importance of water safety
- Taught kids how to paddleboard and surf, while building relationships
Timeline
Receptionist
Persona Salon & Spa
10.2023 - Current
Custard Shop
Whit's Frozen Custard
02.2021 - Current
Business
Hope College
05.2001 -