Jocelyn Brown
Phoenix,Arizona
Overview
3
3
years of professional experience
Work History
Dispatch
Amazon
08.2023 - Current
- Served as central communications hub for dispatch, ground handlers and baggage control room.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Monitored emergency frequencies to detect distress calls and dispatch emergency response to help with truckers needs
Customer Service Representative
Consumer Cellular
06.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Carvana
10.2020 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Answered inbound customer service calls to assist with questions, concerns or problems.
Education
Nursing Assistant - Nursing
Medstar
Phoenix, AZ05.2013
Skills
- Stress Tolerance
- Technical Aptitude
- Route Planning
- Schedule Management
- Data Entry
- Service Coordination
- Route Navigation
- Dispatch Coordination
- Data Collection
- Report Generation
- Information Security
- Appointment Scheduling
- Account Updating
- Paperwork Processing
- Complaint Resolution
- Scheduling
- Product Knowledge
- Consultative Sales
- Customer Relationship Management (CRM)
- Call Center Experience
- Software CRM System Proficiency
- Order Processing
- Customer RMA Management
- Customer Service
- Coordination
- Receiving Support
- Critical Thinking
- Warranty Service
- Technical Support
- Filing
- Prioritization
- Shipping Procedures Understanding
- Payment Processing
- Follow-Up Skills
- Microsoft Office Suite
Timeline
Dispatch
Amazon
08.2023 - Current
Customer Service Representative
Consumer Cellular
06.2021 - 05.2023
Customer Service Representative
Carvana
10.2020 - 05.2022
Nursing Assistant - Nursing
Medstar