Jocelyn Bustamante
San Antonio,Texas
Summary
Dynamic and results-oriented professional with a proven track record with Johnathan Diaz, excelling in high-pressure environments. Mastered multitasking and relationship building, significantly enhancing customer satisfaction. Skilled in cash handling and exceptional customer service, demonstrating strong work ethic and team leadership. Achieved seamless service transitions through effective collaboration and meticulous attention to cleanliness standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Johnathan Diaz
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Tree City Tea and Water
Stefani Elliot
06.2021 - 10.2022
- Managed time effectively to balance multiple tasks simultaneously while maintaining a high level of service quality.
- Maintained a clean and organized workspace for optimal efficiency during busy events.
- Enhanced customer satisfaction by efficiently serving food and drinks in various event settings.
- Ensured timely delivery of orders by effectively communicating with kitchen staff and fellow waitstaff.
Education
Associate of Arts - Kinesiology
St Phillips College
San Antonio, TX08.2024
High School Diploma -
Uvalde High School
Uvalde High School 05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Sales expertise
- Relationship Management
- High energy and stamina
- Team Leadership
- Relationship building
Certification
- Personal training license from the International Sports Association
Languages
Spanish
Limited
strength and conditioning coaching
I want to gain knowledge from experienced coaches to be the best coach for my athletes.To provide them with a great mentor who is motivated and driven to help them be the best at the highest level. I currently became a personal trainer, and I am more motivated than ever to help my clients live a better lifestyle, physically and mentally.
Timeline
Server
Johnathan Diaz
10.2022 - Current
Tree City Tea and Water
Stefani Elliot
06.2021 - 10.2022
Associate of Arts - Kinesiology
St Phillips College
High School Diploma -
Uvalde High School
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