Jocelyn Caffelle
Tallmadge,OH
Summary
At Marc’s Mgi, I led a team of cashiers, enhancing customer satisfaction through expert training in cash handling and problem-solving. My leadership not only improved efficiency by streamlining checkout processes but also fostered a collaborative environment, significantly boosting team performance and ensuring a positive shopping experience.
Overview
1
1
year of professional experience
Work History
Cashier Supervisor
Marc’s Mgi
08.2023 - 07.2024
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Education
Bachelor Of Behavioral Sciences - Criminal Justice
Walsh University
North Canton, OHHigh School Diploma -
Tallmadge High School
Tallmadge Oh 05.2023
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash Register Maintenance
- Time Management
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Dependable and Responsible
- Critical Thinking
- Multitasking
Timeline
Cashier Supervisor
Marc’s Mgi
08.2023 - 07.2024
Bachelor Of Behavioral Sciences - Criminal Justice
Walsh University
High School Diploma -
Tallmadge High School