Jocelyn Castillo
Bakersfield,CA
Summary
Proven track record of consistently improving operational processes to enhance the overall customer experience. Detail-oriented individual with a solid background in customer service and animal handling, focusing on health and safety compliance. Proven ability to maintain cleanliness and adhere to regulations, committed to enhancing customer experience while ensuring safety.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Trader Joe's
Bakersfield, California
03.2023 - Current
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Greeted customers and provided friendly customer service.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted customers with locating merchandise within the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card transactions accurately and efficiently.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
Barista
Liberty Christian Center
Bakersfield, California
01.2016 - 08.2020
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Created complex, hand-crafted beverages based upon customer preferences.
Education
High School Diploma -
Valley Oaks Charter High School
Bakersfield, California01-2024
Skills
- Animal handling
- Behavior assessment
- Feeding protocols
- Cleaning protocols
- Tick removal
- Medication administration
- Enclosure maintenance
- Customer service
- Product knowledge
- Transaction processing
- Sales assistance
- Kennel disinfection
- Animal Birth Assistance
- Health and safety compliance
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Multitasking and organization
- Reliability and punctuality
- Cash handling
- Customer inquiries
- Staff collaboration
- Merchandise restocking
- Adaptability and flexibility
- Positive and professional
- Phone etiquette
Languages
2
References
References available upon request.
Affiliations
- I grew up on a ranch surrounded by and working with animals such as llamas, horses, and snakes. I have continued to work with llama's for backcountry packing.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Cashier
Trader Joe's
03.2023 - Current
Barista
Liberty Christian Center
01.2016 - 08.2020
High School Diploma -
Valley Oaks Charter High School