Jocelyn Charcas
Houston,TX
Summary
Dedicated Service Representative with strong customer support and complaint handling skills. Focused on enhancing customer satisfaction and teamwork while managing conflicts effectively.
Overview
1
1
year of professional experience
Work History
Service Representative
Skateworld
Deer Park, TX
01.2026 - Current
- Assisted customers with inquiries and product selections to enhance overall satisfaction.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Provided support in organizing skate rentals and maintaining equipment for optimal performance.
- Collaborated with team members to maintain a clean and welcoming environment for guests.
- Handled conflict resolution effectively, addressing customer concerns promptly and professionally.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Receptionist
Bellaire Cosmetics and Family Dental
4747 Bellaire Blvd.
05.2025 - 08.2025
- Greeted and assisted patients to ensure a welcoming environment.
- Managed appointment scheduling to optimize office workflow.
- Maintained patient records using electronic health record systems.
- Answered phone inquiries with professionalism and clarity.
- Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
- Managed incoming calls, directing inquiries to appropriate personnel efficiently.
- Scheduled appointments and maintained accurate records of visitor logs.
- Handled mail distribution and package deliveries promptly and accurately.
- Provided administrative support by organizing office supplies and maintaining inventory levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Deer Park High School
710 W SanAugustine St, Deer Park, Texas05.2027
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Payment acceptance
- Critical thinking
- Active listening
- Sales expertise
- Team development
- Customer service
- Computer proficiency
- Paperwork processing
- Quality control
Languages
English
Full Professional
Timeline
Service Representative
Skateworld
01.2026 - Current
Receptionist
Bellaire Cosmetics and Family Dental
05.2025 - 08.2025
High School Diploma -
Deer Park High School