Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOCELYN CHARLES

Sidney,OH

Summary

Analytical and proactive sales manager with a track record in market trend analysis and strategic decision-making. Demonstrated ability to mentor teams, optimize sales processes, and enhance customer engagement for improved business outcomes.

Overview

16
16
years of professional experience

Work History

Sales Manager

Digicel Group
HAITI
02.2007 - 07.2022
  • Developed and executed sales strategies to drive revenue growth across diverse markets.
  • Led cross-functional teams to enhance customer engagement and satisfaction initiatives.
  • Analyzed market trends to inform strategic decision-making and competitive positioning.
  • Mentored junior sales staff, fostering skill development and performance improvement.
  • Optimized sales processes through data analysis, improving operational efficiency and effectiveness.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Collaborated with marketing teams on promotional campaigns to maximize outreach efforts.

Sales Coordinator

PEINTURES CARAIBES S.A / SHERWIN WILLIAMS
CARACOL HAITI
09.2019 - 04.2022
  • Coordinated sales activities and ensured alignment with marketing strategies.
  • Managed customer inquiries and facilitated resolution of issues to enhance satisfaction.
  • Analyzed sales data to identify trends and support strategic decision-making.
  • Developed and maintained relationships with key clients to drive business growth.

Sales Agent

Digicel Group
HAITI
04.2006 - 01.2007
  • Assisted in resolving customer inquiries and issues to ensure satisfaction.
  • Provided product demonstrations and explained features to enhance customer understanding.
  • Collaborated with team members to achieve sales targets and improve performance.

Education

Master of Science - MANAGEMENT

UTESA
DAJABON ,REPUBLICA DOMINICANA
10-2015

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance

Timeline

Sales Coordinator

PEINTURES CARAIBES S.A / SHERWIN WILLIAMS
09.2019 - 04.2022

Sales Manager

Digicel Group
02.2007 - 07.2022

Sales Agent

Digicel Group
04.2006 - 01.2007

Master of Science - MANAGEMENT

UTESA