Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyn C Long

Las Vegas

Summary

Dedicated and hard-working individual with a strong clinical background and exceptional customer service skills. Seeks an opportunity to contribute to team success, utilizing experience in leading teams and collaborating effectively to achieve common goals. Possesses the initiative to work independently and consistently generates innovative ideas, delivering tangible results. Customer service oriented, with a proven ability to initiate and build rapport with individuals from diverse backgrounds.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Benefits Administrator

MGM Resorts
09.2023 - Current
  • Day to day functions of assisting MGM Resorts employees with enrollment of benefits
  • Assisting insurance companies with discrepancies of incorrect information
  • Adhering to HIPPA and OSHA laws
  • Submitting Death claims to Sun Life and the families of the deceased
  • Submitting Excel reports for CR-Pay, COP, newly eligible employee's that have become benefits eligible
  • Adhering to the ACA eligibility laws
  • Assisting employees on how to enroll in benefits and providing the employee with WOW Service
  • Completing transactions in Workday
  • Assisting Sun Life with Short-Term and Long-Term inquiries, providing the insurance companies information to process the claims

HR Shared Services Specialist

MGM Resorts
03.2022 - 01.2023
  • Adhere to Human Resource procedures
  • Day to day functions of assisting MGM Resorts employees with their inquiries of missing pay, how to apply for a leave of absence, applying for benefits during the employee's eligibility window
  • Assisting with submitting a voluntary statement on behalf of the employee
  • Requesting FMLA on behalf of the employee's request
  • Assisting management with providing the best care for the employee's needs like how to submit a payroll resolution form, applying for a consecutive medical leave of absence
  • Assisting and submitting Quarantine leaves on behalf of the employee/manager
  • Placing employees on an administrative leave of absence
  • Assisting employees and managers with the return-to-work process
  • Fulfilling every need of MGM Resorts employees

Lead Specialist

PennyMac Mortgage Loan Services, LLC
01.2020 - 01.2022
  • Perform Outbound Telemarketing Campaigns
  • Knowledge of Mortgage loans
  • Assisting customers with payments and refinance questions
  • Receiving inbound calls from marketing campaigns making outbound calls
  • Routing calls and leads within the telephony and lead system appropriately
  • Ensured data integrity and duties as required and assigned
  • Demonstrated behaviors which are aligned with the organizations desired culture and values daily

MLife Supervisor

Luxor Hotel and Casino Resort
01.2017 - 01.2020
  • Managing and Hosting Team meetings
  • Lead to motivate other employees in a positive manner
  • Interact well with other employees to ensure Grand Class Service to guests
  • Greet and welcome guests to provide excellent customer service
  • Conducting Job Interviews
  • Efficient in using Opera and Patron
  • Coordinate job Evaluations of MLife Desk Employees
  • Train and update all Representatives on new promotions
  • Balance transaction reports
  • Maintain an effective and efficient MLife Desk through direction and Supervision of all MLife employees
  • Improve employee performance by coaching, motivating, training with leading by example
  • Proactively resolve any issue that arises with Guest, Employees
  • Assisting all Casino Hosts with requests for VIP Player’s
  • Hosting Slot tournaments
  • Adhering to all other requests
  • Conducting M Life Rewards MasterCard Bank Reports needed at end of shift

Dental Assistant

Gentle Dental
01.2015 - 01.2017
  • Bone Grafts, Assisting with implant placement, RCT Crowns Bridge, Composites, Extractions, Sterilizations, Chair side assisting, Break down of rooms, Confirming Patient Appointments, FMX, Charting

Assistant

C.L Crow Implant Dentistry
01.2013 - 01.2015
  • Bone Grafts, Assisting with implant placement, RCT, Crowns, Bridge, Composites, Extractions, Sterilization, Chair side assisting, Break down of rooms, confirming patient appointments, FMX, Charting

Dental Assistant

Baker and Associates Dental
01.2011 - 01.2013
  • Appointment setting, Crown and Bridge set up, Extraction Trays, RCT, Alginate and Stone Impressions, Digital X-Rays, Sterilization, Chair side assisting, Break down of rooms, Charting, Composite trays, After care instructions for patients, teaching the importance of oral health, instruction patients how to brush and floss

Cosmetologist

Beauty plus Salon
01.2004 - 01.2005
  • Performed Customer Service
  • Multi-tasking with customers and performing other duties
  • Caring for hair that was chemically over processed
  • Growing of the hair follicle
  • Multi-tasking operation of cash register and assisting with scheduling appointments

Education

Dental Assisting Certification -

Everest College
Chicago, IL
06.2010

Cosmetology Certification -

Greater East Bay Cosmetology
Oakland, CA
05.2005

Skills

  • Effective communication
  • Benefits administration expertise
  • Enrollment procedures
  • Engagement activities

Certification

CPR, HIPPA, Chicago Dental Society, 2010, 2015

Timeline

Benefits Administrator

MGM Resorts
09.2023 - Current

HR Shared Services Specialist

MGM Resorts
03.2022 - 01.2023

Lead Specialist

PennyMac Mortgage Loan Services, LLC
01.2020 - 01.2022

MLife Supervisor

Luxor Hotel and Casino Resort
01.2017 - 01.2020

Dental Assistant

Gentle Dental
01.2015 - 01.2017

Assistant

C.L Crow Implant Dentistry
01.2013 - 01.2015

Dental Assistant

Baker and Associates Dental
01.2011 - 01.2013

Cosmetologist

Beauty plus Salon
01.2004 - 01.2005

Dental Assisting Certification -

Everest College

Cosmetology Certification -

Greater East Bay Cosmetology

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Jocelyn C Long