Jocelyn Conde
Riverton
Summary
Results-driven professional with extensive experience in customer service and relationship management. Known for strong teamwork and time management skills, contributing to streamlined processes and improved service delivery for enhanced member experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Specialist
Chartway Federal Credit Union
West Valley City, UT
10.2022 - Current
- Developed and maintained strong member relationships to enhance customer satisfaction and loyalty.
- Assisted members with account inquiries, ensuring accurate and timely resolutions.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Analyzed member feedback to identify areas for service enhancement and implement actionable solutions.
- Educated members on financial products and services, promoting informed decision-making.
Customer Service Representative/Retail Sales Associate
Best Buy
West Jordan, UT
11.2021 - 10.2022
- Resolved customer inquiries through effective communication and product knowledge.
- Assisted in training new representatives on company policies and customer service protocols.
- Managed returns and exchanges efficiently, ensuring compliance with Best Buy's procedures.
- Responded to customer requests for products, services, and company information.
Warehouse Production Worker
ESM Fulfillment & Distribution
Salt Lake City, UT
03.2020 - 04.2021
- Operated pallet jacks to efficiently move materials throughout warehouse.
- Supported inventory management by conducting regular stock counts and maintaining accurate records.
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
Call Center Representative
Abeo Medical Billing
Sandy, UT
06.2019 - 03.2020
- Managed high volume inbound calls, resolving customer inquiries efficiently.
- Utilized electronic health record systems to access patient information and billing details.
- Trained new representatives on call handling techniques and operational procedures.
Cashier
Carl's Jr
West Jordan, UT
12.2018 - 06.2019
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring proper balance at shift end.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Managed inventory levels, placing orders to ensure product availability during peak hours.
Education
High School Diploma -
Taylorsville High School
Taylorsville, UT06-2021
Skills
- Patience and tolerance
- Active learning
- Self-awareness
- Open-mindedness
- Customer service
- Time management
- Teamwork skills
Certification
- Licensed Nail Technician - 10/11/2022
Languages
Spanish
Native or Bilingual
Timeline
Relationship Specialist
Chartway Federal Credit Union
10.2022 - Current
Customer Service Representative/Retail Sales Associate
Best Buy
11.2021 - 10.2022
Warehouse Production Worker
ESM Fulfillment & Distribution
03.2020 - 04.2021
Call Center Representative
Abeo Medical Billing
06.2019 - 03.2020
Cashier
Carl's Jr
12.2018 - 06.2019
High School Diploma -
Taylorsville High School