Jocelyn Crooke
Bronx,NY
Summary
Experienced Assistant Store Manager with a strong background in customer service, team leadership, staff scheduling, and cash handling. Known for keeping daily operations organized, training new hires, and resolving customer concerns with clear communication.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Marshalls
Bronx , NY
07.2008 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised team and provided ongoing training to enhance customer service skills and ensure high customer satisfaction.
- Trained associates on customer service, register support, and recovery standards.
- Resolved customer concerns and reinforced positive service on Marshalls sales floor.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Supported Marshalls sales floor operations and daily store procedures.
Register Complex Supervisor
Century 21 department store
New York, NY
08.2017 - 04.2018
- Supervised cashiers, trained new team members, and monitored performance to maintain service standards.
- Resolved customer queries and complaints, providing prompt solutions to enhance customer satisfaction.
- Handled customer transactions and balanced cash drawers.
- Oversaw daily staff activities, ensuring alignment with operational goals for improved service delivery.
- Delegated work to staff, setting priorities and goals.
Customer Service Supervisor
Burlington Coat
New York, New York
09.2016 - 10.2017
- Guided team members in customer service skills and store procedures to enhance service quality.
- Assisted with monitoring fitting rooms, registers, and front-end service areas.
- Trained new Burlington associates on policies and daily workflow to ensure consistent performance.
- Resolved customer concerns promptly while maintaining positive service experiences.
- Trained new employees on company policies, job duties, and performance expectations.
- Executed thorough opening, closing, and shift change functions to uphold operational standards daily.
Sales Associate
H&M Clothing Retail
New York, New York
03.2008 - 02.2014
- Assisted customers on H&M sales floor with styling, sizing, and product selection.
- Processed transactions at H&M registers using point-of-sale systems.
- Maintained fitting rooms, returning garments to proper H&M floor locations.
- Responded to customer questions and resolved concerns with professional service.
- Collaborated with H&M team to support opening, closing, and floor recovery.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Cashier
Staples
New York, New York
02.2006 - 07.2008
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Balanced cash drawer and prepared end-of-shift register paperwork.
- Addressed payment issues to enhance customer experience and support efficient service.
- Processed returns, exchanges, and price checks according to Staples procedures to ensure customer satisfaction.
- Directed customers to Staples products, services, and store departments.
- Facilitated store operations by executing multiple tasks to maintain workflow and assist team.
Cashier
Ranch1 -
06.1999 - 12.2003
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed cash and credit card payments, issued receipts, and provided accurate change to ensure smooth transactions.
- Supported front-end staff in providing timely assistance to customers.
- Executed daily recovery tasks to maintain cleanliness and organization in work areas.
Education
High School Diploma -
Louis D. Brandeis
New York, NY06-1998
Skills
- Cash handling
- Retail supervision
- Customer service
- Team leadership
- Sales floor recovery
- New hire training
Timeline
Register Complex Supervisor
Century 21 department store
08.2017 - 04.2018
Customer Service Supervisor
Burlington Coat
09.2016 - 10.2017
Assistant Store Manager
Marshalls
07.2008 - Current
Sales Associate
H&M Clothing Retail
03.2008 - 02.2014
Cashier
Staples
02.2006 - 07.2008
Cashier
Ranch1 -
06.1999 - 12.2003
High School Diploma -
Louis D. Brandeis