Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jocelyn Fitzgerald

Lincoln,Nebraska

Summary

Dynamic marketing professional with a proven track record at Legacy Terrace Retirement Communities, excelling in customer relationship management and strategic planning. Successfully led a sales team to achieve high lead-to-close ratios while fostering strong client connections. Adept at problem-solving and adapting to change, driving impactful marketing initiatives that align with business objectives.

Overview

28
28
years of professional experience

Work History

Marketing Director

Legacy Terrace Retirement Communities
Lincoln, Nebraska
07.2014 - Current
  • Prospect and close sales activity by engaging in resolving ambivalence with Seniors
  • Lead and guide a sales team of one or two.
  • Maintain a high lead-to-close ratio.
  • Presented monthly results of all marketing efforts at executive team meetings.
  • Strategically devised customer approaches, meeting sales objectives, and capitalizing on emerging opportunities.

Marketing Associate

Legacy Terrace Retirement Communities
Lincoln, Nebraska
05.2007 - 06.2014
  • Prospect and close sales activity by engaging in resolving ambivalence with Seniors
  • Collaborated with sales teams to align marketing efforts with business objectives.

Dining Supervisor

The Legacy Retirement Community
Lincoln, Nebraska
04.1997 - 05.2007
  • Supervised dining staff to ensure efficient service and guest satisfaction.
  • Resolved customer complaints quickly to enhance the dining experience.
  • Facilitated communication between kitchen staff members regarding orders placed by customers.

Front Desk Receptionist

Legacy Terrace Retirement Communities
Lincoln, Nebraska
01.2002 - 01.2005
  • Greeted residents and visitors with a warm and friendly demeanor.
  • Managed incoming calls and directed them to appropriate staff members.
  • Maintained accurate appointment schedules for residents and healthcare providers.

Activities Assistant

Legacy Terrace Retirement Communities
Lincoln, NE
01.1999 - 01.2002
  • Organized engaging activities for residents to promote social interaction.
  • Supported residents with mobility challenges during activities and events.
  • Facilitated group activities such as bingo, arts and crafts, fitness classes.

Education

Bachelor of Arts - Studio Arts

University of Nebraska, Lincoln
Lincoln, Nebraska, NE
12-2005

Minor in Gerontology -

University of Nebraska, Lincoln
Lincoln, Nebraska, NE
12-2005

Skills

  • Customer Relationship Management
  • Market planning and execution
  • Adaptability to change
  • Problem solving
  • CRM management
  • Networking
  • Strategic planning

Affiliations

  • Vice President of Education in Toastmasters Club
  • Skilled Painter and Artist
  • An ear for music with an Alto voice
  • Traveler of the world

Timeline

Marketing Director

Legacy Terrace Retirement Communities
07.2014 - Current

Marketing Associate

Legacy Terrace Retirement Communities
05.2007 - 06.2014

Front Desk Receptionist

Legacy Terrace Retirement Communities
01.2002 - 01.2005

Activities Assistant

Legacy Terrace Retirement Communities
01.1999 - 01.2002

Dining Supervisor

The Legacy Retirement Community
04.1997 - 05.2007

Bachelor of Arts - Studio Arts

University of Nebraska, Lincoln

Minor in Gerontology -

University of Nebraska, Lincoln

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