Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Flores

Berwyn,IL

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

13
13
years of professional experience

Work History

Supervisor

Home Run Inn Pizza
06.2017 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Front End Cashier

Target
04.2020 - 09.2020
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.

Cashier

Dunkin' Donuts
10.2015 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.

Cashier

Meatheads Restaurants
01.2013 - 12.2014
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Morton West
Berwyn, IL
05.2017

Certification - Certified Clinical Medical Assistant

Stepful
New York, NY
08-2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Operations management
  • Excel, sharepoint and microsoft experience
  • Multitasking
  • Reliability
  • Self motivation
  • Goal setting
  • Team leadership
  • Adaptability and flexibility

Languages

Spanish
Professional Working

Timeline

Front End Cashier

Target
04.2020 - 09.2020

Supervisor

Home Run Inn Pizza
06.2017 - Current

Cashier

Dunkin' Donuts
10.2015 - 05.2017

Cashier

Meatheads Restaurants
01.2013 - 12.2014

High School Diploma -

Morton West

Certification - Certified Clinical Medical Assistant

Stepful

Similar Profiles

CREATE PROFILE