Jocelyn Franklin
Amazon
Salem,MA
3
years of professional experience
Results-driven professional with a clean driving record and strong customer service skills, previously at Amazon. Demonstrated exceptional time management and effective communication while ensuring timely deliveries. Proven ability to optimize schedules and enhance operational efficiency, contributing to improved customer satisfaction and seamless logistics.
Work History
Driver
11 Months- Operated delivery vehicle efficiently to ensure timely shipments to customers.
- Navigated assigned routes using GPS and mapping tools for optimal delivery efficiency.
- Maintained vehicle cleanliness and performed routine safety checks before shifts.
- Communicated effectively with dispatch and team members regarding delivery status.
- Navigated routes efficiently to ensure timely delivery of packages.
- Assisted in loading and unloading goods, optimizing delivery workflows.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
CNA
1 Year- Assisted patients with daily living activities, promoting comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness of patient rooms and ensured proper sanitation protocols were followed.
- Documented patient care activities accurately, enhancing communication among healthcare team members.
- Supported nursing staff in executing care plans, contributing to overall patient well-being.
- Developed strong relationships with patients, creating a supportive environment for recovery.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Scheduler and Supply
1 Year 7 Months- Coordinated staff schedules to optimize coverage and enhance patient care.
- Collaborated with nursing staff to address scheduling conflicts and ensure compliance with regulations.
- Trained new team members on scheduling software and procedures, fostering a collaborative work environment.
- Monitored staffing levels daily, adjusting schedules in response to changing patient needs and emergency situations.
- Developed strategies for managing overtime, minimizing labor costs while maintaining quality care standards.
- Analyzed scheduling data regularly to identify trends and improve future staffing decisions.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed purchase order processing, ensuring timely delivery and accuracy of documentation.
- Coordinated supplier communications to resolve issues and enhance service quality.
Education
High School Diploma
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Safe driving practices
Punctual and reliable
Schedule management
Daily logging
Multitasking Abilities
Interpersonal skills
Effective communication
Languages
Spanish
Elementary
French
Native or Bilingual
Timeline
Driver
Amazon
08.2025 - CurrentRead More
CNA
AdviniaCare
07.2024 - 07.2025Read More
Scheduler and Supply
Twin Oaks Nursing Home
10.2023 - 05.2025Read More
Centre De Formation Moderne
High School Diploma
Read More