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Associate Principal Engineer

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Objective: Obtain employment in a reputable company. Summary: I have over 14 years of Managerial experience. My most resent position was General Manager for Prospect Airport Services, BWI Branch - had overall responsibility for about 100 employees and the daily operations of both the Delta and United Airlines contracts. Prior to becoming a General Manager, I worked as a Training Manager - managed the Training Dept, trained the trainers, oversaw the training of over 650 employees in Philadelphia, including new hires and ensured every employee was in compliance, traveled and conducted training in other Prospect locations. I have also worked in the past as Logistics Manager, Ground Transportation Manager - involved with training, preparation and running of convoys in support of Military operations, MOD (Manager on Duty)- Cabin Service operations, Site/Station manager - managed the affairs of the station in support to military operations, FOB (Force Operation Base) Manager - managed all logistical support to military troops and operations.

Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.

Developed skills in hands-on construction environment, with focus on teamwork and punctuality. Skilled in using tools and following safety protocols, ensuring project completion and safety compliance. Seeking to transition into new field where organizational and practical skills can be applied effectively.

Proactive professional with a strong foundation in customer service and time management. Known for resolving customer issues and enhancing the travel experience through effective communication and teamwork, ready to support company operations and customer satisfaction.

Experienced forklift operator with 5 years optimizing warehouse operations. Skilled in inventory tracking, load securing, and safety compliance. Achieved 98% inventory accuracy and reduced handling time by 30%.

Dynamic Service Manager with a proven track record excelling in team leadership and customer service. Skilled in HVAC diagnostics and employee training, I enhanced operational efficiency and resident satisfaction. Recognized for implementing process improvements that streamlined workflows, I am committed to delivering exceptional service and fostering a positive work environment.

Fostering connections with my clients is how I become personally and professionally invested in their success. I find great satisfaction in uncovering challenges for my clients and aligning them to the perfect solution that fits their business needs.
I lead my client interactions with empathy and compassion, which helps me to truly understand their experience. This allows me to make impactful changes to their business operations and increase brand loyalty.

Professional with strong experience in fast-paced environments, prepared for FC Associate role. Proven ability to optimize workflows, maintain high standards, and ensure operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Trusted for reliability, effective communication, and problem-solving skills. Proficient in inventory management, logistics coordination, and safety protocols.
Experienced with inventory management, order picking, and packing. Utilizes efficient organizational skills to maintain streamlined operations. Knowledge of safety protocols and quality control measures, contributing to consistent performance.

Dynamic Dispatcher Clerk with proven expertise at Buddy's Auto Center Inc, excelling in customer service and negotiation with insurance companies. Skilled in dispatch software and route planning, I effectively prioritize calls and manage data entry, ensuring seamless operations and enhanced customer satisfaction. Recognized for attention to detail and problem-solving abilities.

Driven customer service agent with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Jocelyn Guillen

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Dispatcher Clerk

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Dispatcher Clerk

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