Jocelyn Hernandez
Selma,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
1
1
Language
Work History
Front Desk Receptionist
Best Western Colonial Inn
Selma, CA
07.2022 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Implemented marketing and promotional initiatives to increase occupancy.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Monitored hotel's budget and financial records.
- Kept accounts in balance and ran daily reports to verify totals.
- Worked flexible schedule and extra shifts to meet business needs; including holidays and etc..
Front Desk
The Belltown Inn
Seattle, WA
08.2021 - 11.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
Delivery Warehouse Team Member
Amazon
Seattle, WA
06.2021 - 07.2021
- Consistently lifted materials weighing as much as 60 pounds.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Delivery Warehouse Team Member
Amazon
Fresno, CA
05.2021 - 06.2021
- Consistently lifted materials weighing as much as 60 pounds.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Camp Counselor
Via Services
Cupertino, CA
08.2020 - 10.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Transported and escorted program participants to and from activities and on field trips.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Evaluated campers' progress and provided feedback to parents.
Scoreboard Operator
San Francisco State
San Francisco, CA
08.2020 - 10.2020
- Followed players and referee calls to keep score correct throughout games and operated electronic scoreboard to show latest numbers.
- Maintained paper score tabulations for permanent league records.
- Collected and distributed information between coaches involved in current games to maintain fair gameplay and identify any conflicts.
- Narrated game over public address system, adding personal commentary to increase audience interest.
- Delivered important announcements to audience members.
- Issued tickets to customers and collected payment and fees for desired services.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Cook/Cashier
Shafer Park Concession Stand
Selma, CA
01.2015 - 01.2018
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Selma High School
Selma, CA 1 2015 - 1 2019
No Degree - Clinical Psychology
San Francisco State University
San Francisco, CA 1 2019 - 1 2021
Skills
Active ListenerIntegrity
Analytical and Critical Thinking
Time management
Cash Handling
Additional Information
- HONORS AND AWARDS , Academic Decathlon, 2018-2019 Script “S” 2016 - 2017 “Horizon Award,” 2016-2017
Sign Language
When I was 13, my dad took me to a concert. I screamed all night; I lost my voice for a week. My grandpa had to buy me a book to communicate at School and home. I have used sign language since, hoping to pursue it more.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Best Western Colonial Inn
07.2022 - Current
Front Desk
The Belltown Inn
08.2021 - 11.2021
Delivery Warehouse Team Member
Amazon
06.2021 - 07.2021
Delivery Warehouse Team Member
Amazon
05.2021 - 06.2021
Camp Counselor
Via Services
08.2020 - 10.2020
Scoreboard Operator
San Francisco State
08.2020 - 10.2020
Cook/Cashier
Shafer Park Concession Stand
01.2015 - 01.2018
High School Diploma -
Selma High School
1 2015 - 1 2019
No Degree - Clinical Psychology
San Francisco State University
1 2019 - 1 2021