Jocelyn Hudgins
Administrative Assistant
Calumet City,United States of America
Work Preference
Summary
Knowledgeable Admin Assistant with solid background in customer service and administrative tasks. Proven ability to handle front desk operations effectively, ensuring smooth communication and problem resolution. Demonstrated strong organizational skills and high level of punctuality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Desk Clerk
The University Of Chicago
11.2018 - Current
- Customer Service Phone Etiquette Scan & Distribute Mail Complete Incident report if needed
Homecare Aid
Addus Homecare
10.2014 - Current
- Provides assistance with daily living activities for seniors and people with disabilities including personal care, companionship, meal preparation, light housekeeping, and transportation to appointments.
- Part-Time
Front Desk Receptionist & Call center
Pinnacle Dermatology
12.2020 - 12.2023
- Perform Registration and basic insurance verification, ensuring collection if crucial data elements necessary for proper patient identification and billing.
- Identify and update patient demographic information on nextech system/ema as defined by departmental policy and procedures.
- With with HMO patients on obtaining referral information
- Collect appropriate co pays, co insurance, or deductibles at the time of service.
- Obtain patient signatures for consent to treat.
- Maintain inventory control of paper/forms/supplies at front desk area.
Customer Service-Admissions Coordinator
Bria STRIVE Center for Rehabil
09.2018 - 03.2019
- Greet Each patient upon admission
- Complete admission forms with patient/family
- Tour of facility
- Manage complaints and concerns
- Insurance Verification
- EMR
Front Desk Receptionist
Aperion Care
03.2015 - 08.2018
- Phone etiquette, multi tasking with multiple lines
- Assist visitors with tours & inquiries
- Assist with Admissions
- Data Entry
- EMR
- Part-Time
Receptionist- Concierge
Villa Healthcare
08.2016 - 05.2018
- Assist Admission with Tours
- Phone Etiquette
- Receptionist
- Guaranteeing patient satisfaction by ensuring top notch customer service, listening to the voice of the patient, resolving complaints and providing advice and recommendation based on patient needs.
Education
Medical Administrative Assistant -
Everest College
07.2014
Skills
- Finance
- Debt
- Healthcare
- Medical Terminology
- Office Administration
- Dementia
- Caregiving
- HIPAA
- Phone etiquette
- Medical software
- Problem-solving skills
- Hospitality industry expertise
- Team player attitude
- Complaint handling
- Cash handling
- Customer satisfaction focus
- Time management
- Appointment setting
- Calendar management
- Guest relations
- Basic accounting
- Front desk operations
- Cash handling experience
- Staff training
- Microsoft office
- Inventory assessment
- Database entry
- Invoice processing
- Scheduling
- Document typing and formatting
- Organizational skills
- Excellent communication
- Decision-making
Certification
- Accounts Receivable Management
- CMAA - Certified Medical Administrative Assistant
Languages
English
Software
EMR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist & Call center
Pinnacle Dermatology
12.2020 - 12.2023
Desk Clerk
The University Of Chicago
11.2018 - Current
Customer Service-Admissions Coordinator
Bria STRIVE Center for Rehabil
09.2018 - 03.2019
Receptionist- Concierge
Villa Healthcare
08.2016 - 05.2018
Front Desk Receptionist
Aperion Care
03.2015 - 08.2018
Homecare Aid
Addus Homecare
10.2014 - Current
Medical Administrative Assistant -
Everest College