Jocelyn Huerta
The Bronx
Summary
Patient-focused Patient Care Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement . Talented in finding balanced solutions and resolving conflict.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
SPEAR Physical Therapy
02.2023 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Patient Care Coordinator
Jag One Physical Therapy
07.2022 - 01.2023
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Completed insurances verifications and claim forms for patient intake and processing.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained accurate records of all patient care activities using electronic health record systems.
Assistant Manager
Footlocker Inc.
09.2018 - 06.2022
- Provided guidance and support to junior staff members on daily tasks, projects and objectives.
- Monitored employee attendance records, timekeeping and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels and financial data.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
High School Diploma -
High School For Law Advocacy And Community Justice
New York06-2019
Skills
- Inbound and Outbound Calls
- Office Administration
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
SPEAR Physical Therapy
02.2023 - 08.2024
Patient Care Coordinator
Jag One Physical Therapy
07.2022 - 01.2023
Assistant Manager
Footlocker Inc.
09.2018 - 06.2022
High School Diploma -
High School For Law Advocacy And Community Justice
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