Maya Morales
Newark,NJ
Summary
Organized Patient Service Representative with 5+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Ready to offer 5+ years of experience to a challenging position with room for advancement.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Riverside Oral Surgery
01.2023 - Current
- Maintained a clean and welcoming front office environment, creating a positive first impression for guests upon arrival.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Assisted in training new Front Office Representatives, raising overall team performance standards.
Financial Counselor
Affiliated Healthcare Managment
12.2020 - 12.2022
- Communicated with hospital staff and physicians regarding the patient application process of Medicaid and Charity Care assistance programs.
- Compiled and archived patient demographic information for insurance information onto various databases.
- Researched and trouble-shoot patient inquiries, concerns, and conflicts while delivering the highest level of customer service.
- Reviewed and ran reports for upper management by the required deadline.
Patient Services Representative
MTBC Health
11.2018 - 12.2020
- Handle 60+ patient interactions per day, giving detailed, friendly, and polite service to ensure patient satisfaction.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Obtain data such as patient name, addresses, credit card information and enter data into various softwares.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Skills
- Multitasking Abilities
- HIPAA Compliance
- EMR Systems
- Medical Data Collection
- Customer Service
- Proficient in Microsoft Office including Excel and Powerpoint
- Inbound and outbound calls
Timeline
Patient Care Coordinator
Riverside Oral Surgery
01.2023 - Current
Financial Counselor
Affiliated Healthcare Managment
12.2020 - 12.2022
Patient Services Representative
MTBC Health
11.2018 - 12.2020
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