Jennifer McAuliffe
Cedar Grove,NJ
Summary
Dynamic and motivated professional with strong organizational abilities, exceptional communication skills, and a collaborative approach. Adept at learning quickly, adapting to new environments, and managing multiple tasks efficiently. Committed to contributing as a proactive team player and driving success through strategic problem-solving and teamwork.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Hackensack Radiology Group
08.2021 - Current
- Managed approximately 100 sensitive patient charts per day containing information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Provided excellent customer service to patients and medical staff.
Teacher
Lacordaire Academy
09.2018 - 08.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Teacher
Saint Catherine of Siena School
09.2011 - 07.2018
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Created and developed about 30 lesson plans per week to meet students' academic needs.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Sales Representative/Field Operations Associate
Novartis Pharmaceuticals Corporation
01.1998 - 08.2004
- Collaborated with team of sales managers and regional sales managers to efficiently and confidentially process new hires, position transfers, and terminations of employees across several internal departments.
- Trained sales representatives by leading small groups and teaching product competency, presentation skills, and sales methods to increase sales productivity.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Awarded Top Sales Associate for rapidly increasing sales and trends in historically low region in Hypertensive/Cardiovascular division and ranked in Top 3rd of Sales Associates in company’s eSales division
- Played integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Facilitated training sessions for new employees, ensuring smooth on-boarding process.
Education
Certification & Licensure - Elementary Education, Alternate Route, Elementary Education Teacher Program
Rutgers University
New Brunswick, NJMaster of Arts - Administration and Supervision, Educational Leadership with a concentration in Adult & Organizational Learning/Training
Montclair State University
Montclair, NJ01.2004
Bachelor of Arts - Communications, Concentration in Interpersonal Communications
William Paterson University
Wayne, NJ05.1997
Skills
- Critical thinking skills
- Teamwork
- Multitasking abilities
- Effective written and verbal communication
- Detail Oriented
- Self motivation
- Public speaking
- Time management abilities
- Cultural Competency
Accomplishments
Ranked in Top 3rd of Sales Representatives in the Hypertension division in 2003.
Named "Honorary Sales Trainer" in 2002 due to outstanding sales and demonstration skills.
Pioneered the Patient Care Coordinator role from the ground up at Hackensack Radiology Group, developing new protocols that streamlined communication company-wide.
Certification
NJ State Licensure and Certification: Elementary Education, K-6
NJ State Licensure and Certification, Supplementary Education, K-8
Technology Skills
- Microsoft Office
- Google G Suite
- Zoom
- Social Media including Facebook, Instagram, X, LinkedIn
Volunteer Experience
Chairperson/Volunteer, Kindness For Christopher Pajama Drive, 2016-Present
- Spearhead an annual memorial pajama drive benefiting hospitalized pediatric patients by collaborating with beneficiaries, securing collection sites, and managing the setup and follow-up of donation boxes. Oversee advertising efforts and personally deliver donations to local hospitals, including Hackensack University Medical Center and Morristown Memorial Hospital in NJ.
Volunteer, WGT NJ, 2022- Present
- Support underprivileged communities in Newark, NJ by collecting items needed for day-to-day survival, including non-perishable food, hygienic products, blankets, and clothing. Distribute these items and hot meals to individuals and families experiencing homelessness or financial hardship.
Co-Founder and Co-Chairperson, Cedar Grove Boys Soccer Club, 2022-2024
- Created a new club to support the Cedar Grove High School Boys Soccer team, focusing on fundraising efforts and creating opportunities for team building, skill development, and community engagement.
Timeline
Patient Care Coordinator
Hackensack Radiology Group
08.2021 - Current
Teacher
Lacordaire Academy
09.2018 - 08.2021
Teacher
Saint Catherine of Siena School
09.2011 - 07.2018
Sales Representative/Field Operations Associate
Novartis Pharmaceuticals Corporation
01.1998 - 08.2004
NJ State Licensure and Certification: Elementary Education, K-6
NJ State Licensure and Certification, Supplementary Education, K-8
Certification & Licensure - Elementary Education, Alternate Route, Elementary Education Teacher Program
Rutgers University
Master of Arts - Administration and Supervision, Educational Leadership with a concentration in Adult & Organizational Learning/Training
Montclair State University
Bachelor of Arts - Communications, Concentration in Interpersonal Communications
William Paterson University
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