Jocelyn Hurst
Indianapolis,IN
Summary
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Manger, Sales and Customer Service
Macy's, Greenwood
02.2022 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Jewelry Sales Captain
Macy's, Greenwood
06.2020 - 05.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted reports to senior management to aid in business decision-making and planning.
Lancome Counter Manger
Macy’s Greenwood
03.2020 - 06.2020
- Operated cash register to accurately complete customer financial transactions.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Organized sale events and created eye-catching product displays to attract customers to Lancome counter.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
At Your Service Sales Lead
Macy’s Greenwood
09.2019 - 03.2020
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on the sales floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted reports to senior management to aid in business decision-making and planning.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Beauty Sale Supervisor
Macy's, Glendale
05.2016 - 01.2018
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Business Lead, Estee Lauder
Von Maur, Castleton
08.2015 - 05.2016
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
- Developed strategic sales growth plans in conjunction with other managers and executives.
- Translated corporate strategy into actionable plans, holding team accountable for following official sales process and coverage model plan.
- Led by example, modeling expected selling behaviors to build team confidence in standard tactics.
- Coached sales team members, assessing strengths and weaknesses to develop plans for improvement and optimize sales performance through company coaching methodology.
- Recruited, developed and retained high-performing associates to build capable sales team consistently out-performing expectations.
Business Lead, Clinique
Macy’s Greenwood
12.2013 - 06.2015
- Translated corporate strategy into actionable plans, holding team accountable for following official sales process and coverage model plan.
- Recruited, developed and retained high-performing associates to build capable sales team consistently out-performing expectations.
- Coached sales team members, assessing strengths and weaknesses to develop plans for improvement and optimize sales performance through company coaching methodology.
- Developed strategic sales growth plans in conjunction with other managers and executives.
- Exceeded revenue and profitability goals, leading team through proven coaching and motivational techniques.
- Devised dedicated coaching methods to foster continued development of each team member.
- Led by example, modeling expected selling behaviors to build team confidence in standard tactics.
- Adapted quickly to new challenges in market segment, communicating with team members to identify obstacles and implement plans of attack.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed training and retraining of employees to boost performance and enhance business results.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Business Lead, Macy’s Lauder Clinique
Macy’s Glendale
06.2011 - 11.2013
- Accomplished multiple tasks within established timeframes.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
Bachelor - General Arts Major, Focus: Photography
IUPUI, Herron School of Art
Indianapolis, IN09.2007
Photography
DePauw University
Greencastle, IN09.2004
Skills
- Professional Relationships
- Best Practices Management
- Customer Service and Assistance
- Special Events
- Operational Efficiency
- Loyalty Programs
- Performance Feedback
- Strategic Thinking
- Communications Strategies
- Strategy Development
- Cash Register Operations
- Developing Customer Relationships
- Information Updates
Timeline
Manger, Sales and Customer Service
Macy's, Greenwood
02.2022 - 09.2024
Jewelry Sales Captain
Macy's, Greenwood
06.2020 - 05.2022
Lancome Counter Manger
Macy’s Greenwood
03.2020 - 06.2020
At Your Service Sales Lead
Macy’s Greenwood
09.2019 - 03.2020
Beauty Sale Supervisor
Macy's, Glendale
05.2016 - 01.2018
Business Lead, Estee Lauder
Von Maur, Castleton
08.2015 - 05.2016
Business Lead, Clinique
Macy’s Greenwood
12.2013 - 06.2015
Business Lead, Macy’s Lauder Clinique
Macy’s Glendale
06.2011 - 11.2013
Bachelor - General Arts Major, Focus: Photography
IUPUI, Herron School of Art
Photography
DePauw University