Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jocelyn Ibarra

Elmhurst,IL

Summary

Highly customer-focused with background as Guest Specialist and Clinic Advisor. Possess strong interpersonal skills and ability to enhance guest experiences, combined with effective problem-solving capabilities. Demonstrated track record in managing complex schedules, implementing operational improvements, and delivering unparalleled client service. Committed to maintaining high standards of hospitality and productivity.

Overview

4
4
years of professional experience
2022
2022
years of post-secondary education

Work History

Clinic Advisor

Petco Animal Supplies Stores Inc.
Oakbrook Terrace, Illinois
11.2022 - Current
  • Processed patient information accurately and maintained confidentiality to comply with regulations.
  • Coordinated scheduling of appointments, reducing wait times for clients and their pets.
  • Trained new staff on clinic procedures and customer service protocols.
  • Explained clinic policies and procedures to new patients.

Guest Experience Specialist

Petco Animal Supplies Stores Inc.
Hillside, Illinois
07.2021 - 11.2022
  • Facilitated training sessions for new employees to enhance product knowledge and customer service skills.
  • Resolved customer inquiries and complaints through effective communication and problem-solving strategies.
  • Collaborated with team members to streamline service processes and improve overall customer satisfaction.
  • Maintained knowledge of company products and services to provide accurate information to customers.
  • Provided expert advice to pet owners on products and services tailored to their needs.

Education

Proviso West High School
Hillside, IL

Skills

  • Patient information processing
  • Clinic scheduling
  • Customer service training
  • Confidentiality compliance
  • Problem solving
  • Time management
  • Employee training
  • Adaptability

Bilingual

  • Animal handling
  • Feed and nutrition
  • Cleaning protocols
  • Habitat education
  • Animal Hygiene Maintenance
  • Animal health monitoring

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Clinic Advisor

Petco Animal Supplies Stores Inc.
11.2022 - Current

Guest Experience Specialist

Petco Animal Supplies Stores Inc.
07.2021 - 11.2022

Proviso West High School

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Jocelyn Ibarra