Summary
Work History
Education
Skills
Community Service
Certification
Timeline
Work Availability
Work Preference
Affiliations
Generic
Jocelyn Jackson

Jocelyn Jackson

Inland Empire,California

Summary

Caring and compassionate professional with progressive experience delivering community-based health services to patients in improving their well-being. Expert in educating individuals and communities about health and wellness, identifying health concerns, carrying out outreach, collecting and analyzing data, and providing support and advocacy. Talent for quickly learning new information, procedures, and technologies. Thrive in challenging, fast-paced, and high-pressure environments by utilizing outstanding problem solving, leadership, and organizational abilities. Exemplary communication and interpersonal skills; ability to build strong relations with children, youth, adults, and families, key stakeholders, and community-based resources.

Work History

Transitional Care Services Community Health Worker

LA Care Health Plan
Los Angeles , CA
2023.07 - Current
  • Participating in telephonic care coordination and case management with members, facility staff, and providers.
  • Telephonic recruitment of individuals and families to participate in Transitional Care Services and other supports
  • Making post-transition referrals and providing follow-up.
  • Providing individual support and coaching, including how to manage their health conditions following discharge and identifying critical symptoms.
  • Motivating and encouraging people to obtain care and other services.
  • Supporting self-management of disease prevention and management of health conditions (including chronic disease).

Public Health Investigator

LACDPH
Los Angeles
2021.01 - 2023.06
  • Conduct multiple investigations, determine exposed contacts, trace contacts, and provide guidance on isolation, quarantine and testing as required by applicable public health laws.
  • Delivered case and contact management testing recommendations within educational, sites, and schools’ settings
  • Regularly oversaw email inbox to answer school district staff with public health guidance and updated protocols.
  • Educated school district staff/employees on risk reduction techniques and behaviors.
  • Introduced and executed prevention and control measures.

Case Investigator

AMLLC
San Bernardino
2021.08 - 2022.01
  • Built and maintained contacts with newly diagnosed patients
  • Served as primary point person to call people with positive diagnostic test for COVID-19, provide robust support, and gather information including information about disease and isolation procedures.

Contract Tracer & Case Investigator

TAP - Riverside County Department of Public Health
Riverside
2020.05 - 2021.07
  • Managed caseload of up to 20 provider facilities, clinics, and groups
  • Orchestrated contract tracing for individuals who diagnosed with COVID-19 as key component of preventing community spread during pandemic.

Program Consultant

LINDORA Clinic
Highland
2018.04 - 2019.09
  • Employed sound judgment and decision making when consulting with prospective patients regarding programs and registering patients for time-specific programs based on their health situations, concerns, and goals.
  • Fostered trust and rapport with patients through transparent communications, daily follow-up calls, discussion of program results, and encouragement to return to the program.
  • Devised customized food menus based on individualized patient needs in collaboration with clinic nurse practitioner.
  • Boosted several key performance indicators and related clinic growth during tenure, including financial goals and patient retention goals.

Nutrition Assistant

Lundquist Institute
WIC
2016.03 - 2018.03
  • Facilitated the WICMIS screening process to enroll applicants and certified participants in the WIC program.
  • Executed case management for 40+ diverse families, including cultivating positive relationships with participants, referring participants to office dietician, documenting initial and on-going nutritional assessments, and closing out files.
  • Promoted better nutrition throughout local communities by participating in health fairs and developing health-related visual displays each quarter.
  • Championed training on wellness, nutrition, and specific health topics to families during weekly classes and employees during monthly meetings.
  • Completed six months of extensive motivational interviewing training through the WIC state training program.

Lead Vitamin Clerk

Sprouts Farmers Market
Rancho Cucamonga
2012.05 - 2016.02
  • Spearheaded customer education regarding various supplements with key focus on importance of taking specific vitamins to address certain health concerns
  • Led and controlled all aspects of department including ordering, merchandising, stocking, and overall cleanliness daily.

Education

Master of Science in Nutrition & Wellness -

Benedictine University
01.2021

Bachelor of Science in Health Science -

California State University, Fullerton
01.2015

Master of Science - Social Work

Grand Canyon University
Phoenix, AZ

Skills

  • Outreach & Enrollment
  • Nutrition & Research
  • Case Management
  • Project/Program Management
  • Documentation & Report
  • Motivational Interviewing
  • Analytical Thinking
  • MS Office Suite
  • Organized and Detail-Oriented
  • Health Coaching

Community Service

Union Rescue Mission, Los Angeles, CA, 11/2021-present

Support key members in serving lunch and dinner meals to men, woman, and children inside shelter., Deliver meals to homeless individuals on street.

Certification

  • Certified Health Coach, 2022

Timeline

Transitional Care Services Community Health Worker

LA Care Health Plan
2023.07 - Current

Case Investigator

AMLLC
2021.08 - 2022.01

Public Health Investigator

LACDPH
2021.01 - 2023.06

Contract Tracer & Case Investigator

TAP - Riverside County Department of Public Health
2020.05 - 2021.07

Program Consultant

LINDORA Clinic
2018.04 - 2019.09

Nutrition Assistant

Lundquist Institute
2016.03 - 2018.03

Lead Vitamin Clerk

Sprouts Farmers Market
2012.05 - 2016.02

Master of Science in Nutrition & Wellness -

Benedictine University

Bachelor of Science in Health Science -

California State University, Fullerton

Master of Science - Social Work

Grand Canyon University
  • Certified Health Coach, 2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeInternship

Work Location

HybridOn-Site

Important To Me

Flexible work hoursCompany CultureCareer advancementPersonal development programsTeam Building / Company Retreats

Affiliations

  • National Association of Social Workers
Jocelyn Jackson