Jocelyn Johnson
Baker,LA
Summary
A Strategic Communication major with a concentration in Leadership Communications and a minor in Management. Experienced in developing and implementing innovative solutions to address business challenges, with a strong track record of delivering results. Proficient in leading teams, managing projects, optimizing processes, and fostering customer satisfaction. Skilled in cultivating relationships and effectively communicating across diverse audiences to drive organizational success.
Overview
6
6
years of professional experience
Work History
Optician
Sams Club
Lafayette, LA
11.2022 - Current
- Educate patients on various lens materials, products, and designs to enhance their understanding and satisfaction
- Led a customer experience improvement project, coordinating a cross-functional team to implement new service protocols that increased customer satisfaction by 20%.
- Conduct prescription analysis, including interpretation and transposition, to ensure accurate eyewear solutions
- Offer personalized recommendations for eyeglass frame selection based on patient needs and preferences
- Design comprehensive eyewear products by integrating frame design elements, lens materials, and optics in alignment with each patient's prescription and lifestyle requirements
RA Program Coordinator
University of Louisiana Lafayette
Lafayette, LA
06.2023 - 06.2024
- Connect residents to campus resources and opportunities to enhance their overall experience at ULL
- Collaborate with hall staff to identify and address facility issues, ensuring a comfortable living environment
- Prioritize resident safety and hall security while enforcing University and housing policies to foster a respectful community
- Managed multiple projects including event planning and budget oversight, ensuring successful execution of community programs.
Shift Lead
Smoothie King
Baton Rouge, LA
01.2019 - 07.2022
- Assist the General Manager in overseeing daily store operations, providing leadership and support to the team
- Ensure an exceptional guest experience by maximizing sales performance and driving profitability while fostering a fun and welcoming atmosphere
- Manage store opening and closing procedures, ensuring compliance with operational standards
- Conceptualized new onboarding processes and streamlined training.
Education
University of Louisiana Lafayette
Lafayette, LaSkills
- Team Leadership
- Project Management
- Event Planning
- Attention to Detail
- Hospitality
- Human Resources
- Computer Literacy
- Critical Thinking
- Budget Management
- Strong Communication
- Leadership
- Organizational Skills
- Customer Service
- Interpersonal Skills
- Risk Management
- Management Abilities
- Adaptability
- Time Management
- Problem Solving
- Multi-Tasking
- Prioritizing
- Public Speaking
- Microsoft Word, SharePoint, Excel, and PowerPoint
Affiliations
- BLACK WOMAN LEADERSHIP ASSOCIATION
- LEADERSHIP COMMUNICATION SOCIETY
Additional Information
Camp Creative BR — 240 Hours
2020 - 2021
• Led creative youth projects designed to enhance engagement and skill development, fostering a collaborative and innovative environment for young participants.
Habitat for Humanity — 23 Hours
2024
• Contributed to community housing projects, assisting with construction and renovation efforts to support affordable housing initiatives.
Timeline
RA Program Coordinator
University of Louisiana Lafayette
06.2023 - 06.2024
Optician
Sams Club
11.2022 - Current
Shift Lead
Smoothie King
01.2019 - 07.2022
University of Louisiana Lafayette