Jocelyn Jones
Bothell,WA
Summary
Experienced Account Manager skilled in identifying operational inefficiencies and anticipating client needs, overcoming challenges, and implementing effective solutions to drive continuous process improvement. Exceptional interpersonal and communication abilities, with a strong aptitude for building long-term client partnerships, leading cross-functional teams, and managing multiple projects/accounts simultaneously in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Director of Client Services
FuelCareUSA
11.2024 - 07.2025
- Acted as the primary point of contact for a large portfolio of customers, owning onboarding, ongoing account management, and long-term retention/growth of the relationship and organizational revenue.
- Proactively identified and resolved operational blockers and client complaints by delivering timely project updates, implementing appropriate solutions, and ensuring consistent follow-through to maintain high levels of client satisfaction.
- Oversaw daily operations and sales activities to forecast and drive revenue growth, enhance customer satisfaction, and improve team productivity. Developed, managed, and accomplished a comprehensive engagement and communications strategy that maintains high customer satisfaction.
- Managed a small team of Account Managers and operations staff, establishing clear performance and service benchmarks, tracking progress, and ensuring accountability to drive individual and team success.
Client Services Manager
FuelCareUSA
04.2021 - 11.2024
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals. Consistently met or exceeded monthly and quarterly sales goals.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Negotiated prices, terms of sales, contracts and service agreements with public and private entities.
Extended Maternity Leave
Motherhood
04.2017 - 04.2021
Senior Project Manager
Translation Solutions Corporation
02.2015 - 02.2017
- Created, implemented, and managed five operational procedures and business systems for payroll, invoicing, work orders, systems reporting, project budgeting and business functionality.
- Managed over 50+ multifaceted government and private contracts varying in project scope from inception to completion, while coordinating internal and external teams from multiple geographical locations to ensure all deliverables were met in timely manner.
- Executed over 75+ RFP solicitations with a successful win record to help drive increased business volume agency wide.
Divisional Lead Executive Assistant
Intel Corporation
06.2012 - 02.2015
- Provided executive support to divisional Vice President & General Manager which included but not limited to calendar management, external customer meeting coordination, domestic and international travel coordination, and expense report management.
- Effectively partnered with key internal and external stakeholders to coordinate meetings, off-site events, activities, resolve issues, and prioritize tasks while identifying critical and time sensitive requests in real-time.
- Led divisional level administrative team of 15 administrative assistants and implemented various new operational business processes across 7 different international sites.
- Organized and managed divisional recognition awards process for internal global team of 1500+.
- Executed and managed divisional business continuity plan.
Events Project Coordinator
Intel Corporation
01.2011 - 06.2012
- Coordinated all technical demo deliverables for over 40+ sponsored software conferences including booth design setups and showcases.
- Managed multiple external vendors and assisted with all the organization and execution of essential logistic deliverables (coordinating registration, internal requests, travel, meeting requests, hotel accommodations, event activities, and on-site preparation) for internal conferences and external developers conferences with 350-1000+ attendees.
Education
Bachelor of Arts - Communication
University Of Washington
Seattle, WA2008
Bachelor of Arts - Spanish Studies
University Of Washington
Seattle, WA2008
Timeline
Director of Client Services
FuelCareUSA
11.2024 - 07.2025
Client Services Manager
FuelCareUSA
04.2021 - 11.2024
Extended Maternity Leave
Motherhood
04.2017 - 04.2021
Senior Project Manager
Translation Solutions Corporation
02.2015 - 02.2017
Divisional Lead Executive Assistant
Intel Corporation
06.2012 - 02.2015
Events Project Coordinator
Intel Corporation
01.2011 - 06.2012
Bachelor of Arts - Communication
University Of Washington
Bachelor of Arts - Spanish Studies
University Of Washington