Jocelyn Leon
Waukegan,Illinois
Summary
Dedicated and detail-oriented professional with over five years of experience in retail environments. Adept at delivering exceptional customer service, resolving customer issues, and maintaining efficient operations. Seeking to leverage these skills in a new sector to contribute to organizational success and growth. Known for excellent performance reviews, strong communication skills, and a positive attitude.
Overview
8
8
years of professional experience
Work History
Shift Leader
Walgreens
Zion, Illinois
09.2021 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised and guided employees to enhance productivity and ensure high customer service standards.
- Coordinated daily workflow and scheduled staff to ensure optimal coverage.
- Organized work environment by effectively delegating tasks to staff.
- Monitored stock levels and ordered supplies to manage inventory levels.
Sales Floor Associate
Burlington
Gurnee, Illinois
06.2018 - 10.2021
- Processed transactions accurately at the cash register.
- Stocked shelves, organized merchandise, and maintained cleanliness of sales floor to create inviting shopping environment.
- Greeted customers and assisted in locating desired items, enhancing customer experience and satisfaction.
- Delivered exemplary customer service by being attentive, courteous, and responsive to customer inquiries and requests.
Education
High School Diploma -
Waukegan High School
Waukegan, IL08-2013
Skills
- Team leadership
- Workflow coordination
- Inventory management
- Cash handling
- Customer service
- Attention to detail
- Flexibility and adaptability
- Bilingual communication
Languages
- Fluent in Spanish (Spoken and Written)
Timeline
Shift Leader
Walgreens
09.2021 - Current
Sales Floor Associate
Burlington
06.2018 - 10.2021
High School Diploma -
Waukegan High School