Jocelyn Mata
Crandall,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Cutco Cutlery
01.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Insurance Sales Representative
American Income Life
08.2023 - 01.2024
- Increased policy sales by developing and maintaining strong relationships with clients.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Expanded the company''s client base through targeted outreach and networking efforts.
- Collaborated with underwriters to customize policies and ensure accurate risk assessment.
Childcare Worker
Childcare Careers
02.2023 - 07.2023
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Promoted language development by incorporating storytelling, music, and conversation into daily activities.
Assistant Manager
Circle K
10.2022 - 02.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Team Member
Nancys Neveria Y Fruteria
02.2020 - 03.2022
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
Education
High School Diploma -
Mesquite High School
Mesquite, TX06.2022
Skills
- Customer Needs Assessment
- Sales Development
- Client Service
- Customer Service
- Insurance Policy Sales
- Appointment Scheduling
Certification
Childcare Worker Certified.
Health, life, and accident Insurance License
TABC Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Cutco Cutlery
01.2024 - Current
Insurance Sales Representative
American Income Life
08.2023 - 01.2024
Childcare Worker
Childcare Careers
02.2023 - 07.2023
Assistant Manager
Circle K
10.2022 - 02.2023
Team Member
Nancys Neveria Y Fruteria
02.2020 - 03.2022
High School Diploma -
Mesquite High School