Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyn Miller

Charlotte,NC

Summary

Motivated professional with a proven track record of success in customer service, property management, sales and childcare. Recognized for a strong work ethic, seamlessly adapting to changing business needs, that build lasting relationships. I bring a positive attitude, attention to detail, and a results-driven mindset to every opportunity. Seeking a role where I can contribute my dedication and diverse experience to support team success and help communities thrive.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Community Manager

Eller Residential
Charlotte, NC
02.2023 - Current
  • Assist in managing daily operations of a 175+ unit residential community, ensuring high standards of service and resident satisfaction
  • Reduced rent delinquency by 18% through consistent follow-up and proactive payment planning
  • Conduct property tours, process applications, and prepare lease agreements to support occupancy goals
  • Manage rent collections and financial reporting using RealPage/OneSite software
  • Enforce lease compliance and address resident issues professionally
  • Collaborate with maintenance staff to ensure timely work order completion
  • Support Community Manager in training, renewals, and conflict resolution

Sales Representative

Kirby Vacuum
Charlotte, NC
11.2022 - 02.2023
  • Conducted in-home product demonstrations and educated clients on product features
  • Managed independent sales outreach and exceeded weekly sales targets
  • Built rapport with customers to drive sales and brand loyalty
  • Strengthened negotiation and objection-handling skills in a competitive environment

Hostess

Dandelion Market
Charlotte, NC
10.2022 - 02.2023
  • Greeted and seated guests while managing waitlists during high-traffic periods
  • Provided warm and professional guest experiences in a fast-paced restaurant environment
  • Supported coordination between front-of-house and kitchen staff

Baker

Amelie's French Bakery
Charlotte, NC
06.2022 - 10.2022
  • Prepared and baked pastries, breads, and desserts to high quality standards
  • Maintained a clean and sanitary kitchen in compliance with health codes
  • Supported team production and inventory needs during peak hours

Summer Camp & Afterschool Counselor

Firm Foundations
Charlotte, NC
06.2021 - 06.2022
  • Led educational and recreational activities for children ages 5–12
  • Ensured student safety, supported emotional development, and communicated with parents
  • Planned field trips and special events to create enriching program experiences

Group Leader

RISE Afterschool
Charlotte, NC
10.2020 - 09.2021
  • Supervised children in academic and enrichment activities
  • Promoted positive behavior, assisted with homework, and organized group games
  • Worked collaboratively with staff and maintained parent communication

Education

Bachelor of Arts - Business Administration

Southern New Hampshire University
Online
01.2024

High School Diploma -

Stewart Creek High School
Charlotte, NC
01.2020

Skills

  • Professional & Administrative
  • RealPage/OneSite Software
  • Lease Processing & Rent Collection
  • CRM & Reporting Tools
  • Inventory & Supply Management
  • Event and Activity Planning
  • Community Engagement
  • Strategic Planning
  • Relationship Building
  • Customer Support
  • Content Creation
  • Adaptability & Initiative
  • Team Collaboration & Leadership
  • Excellent Verbal Communication
  • Customer-Centered Mindset
  • Child Engagement & Care
  • Industry-Specific
  • Property Tours & Leasing Support
  • Sales Presentations & In-Home Demos
  • Food Prep & Commercial Baking
  • Sanitation & Safety Compliance
  • Group Supervision & Youth Mentoring
  • Inquiry Management

Certification

  • North Carolina Real Estate License – Expected Completion: November 2025
  • CPR

Timeline

Assistant Community Manager

Eller Residential
02.2023 - Current

Sales Representative

Kirby Vacuum
11.2022 - 02.2023

Hostess

Dandelion Market
10.2022 - 02.2023

Baker

Amelie's French Bakery
06.2022 - 10.2022

Summer Camp & Afterschool Counselor

Firm Foundations
06.2021 - 06.2022

Group Leader

RISE Afterschool
10.2020 - 09.2021

Bachelor of Arts - Business Administration

Southern New Hampshire University

High School Diploma -

Stewart Creek High School

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Jocelyn Miller