Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Ortiz

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Appointment Scheduler

Resurgens Orthopedics
06.2022 - Current
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Streamlined appointment setting process for improved client experience and higher retention rates.

Front Desk Receptionist

Academy Orthopedics
05.2020 - 06.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Server

El Jinete Mexican Restaurant
08.2019 - 04.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate of Science - Allied Sciences

Chattanooga State Community College
Chattanooga, TN
05.2026

High School Diploma -

Ooltewah High School
Ooltewah, TN
05.2019

Skills

  • Calendar Management
  • Data Entry Proficiency
  • Insurance Verification
  • Call Screening
  • Client Relationship Building
  • Task Prioritization
  • Schedule Coordination

Languages

Spanish
Native or Bilingual

Timeline

Appointment Scheduler

Resurgens Orthopedics
06.2022 - Current

Front Desk Receptionist

Academy Orthopedics
05.2020 - 06.2022

Server

El Jinete Mexican Restaurant
08.2019 - 04.2020

Associate of Science - Allied Sciences

Chattanooga State Community College

High School Diploma -

Ooltewah High School

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Jocelyn Ortiz