Jocelyn Ortiz
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Appointment Scheduler
Resurgens Orthopedics
06.2022 - Current
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Streamlined appointment setting process for improved client experience and higher retention rates.
Front Desk Receptionist
Academy Orthopedics
05.2020 - 06.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Server
El Jinete Mexican Restaurant
08.2019 - 04.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Science - Allied Sciences
Chattanooga State Community College
Chattanooga, TN05.2026
High School Diploma -
Ooltewah High School
Ooltewah, TN05.2019
Skills
- Calendar Management
- Data Entry Proficiency
- Insurance Verification
- Call Screening
- Client Relationship Building
- Task Prioritization
- Schedule Coordination
Languages
Spanish
Native or Bilingual
Timeline
Appointment Scheduler
Resurgens Orthopedics
06.2022 - Current
Front Desk Receptionist
Academy Orthopedics
05.2020 - 06.2022
Server
El Jinete Mexican Restaurant
08.2019 - 04.2020
Associate of Science - Allied Sciences
Chattanooga State Community College
High School Diploma -
Ooltewah High School