Jocelyn Payne-Waldock
Franklin,OH
Summary
People-oriented and dependable professional with a strong background in customer service and team management. Utilizes strong and effective communication skills to maintain a high-performing environment. Successful at coordinating schedules and workflows to meet business demands and ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Lead
Walgreens Pharmacy
Lebanon, Ohio
03.2022 - Current
- Manages daily store operations, coordinating team workflow and assigning priorities to staff members to maintain efficient service levels.
- Resolves customer concerns related to payment discrepancies and transaction issues in a timely and efficient manner, ensuring a positive customer experience.
- Supports inventory management, merchandising, and stock replenishment to maintain product availability.
- Increases shift productivity by setting clear expectations with staff members and providing consistent guidance on job responsibilities and duties.
- Communicates promotions, services, and loyalty programs to customers, increasing participation and engagement.
- Consistently meets performance expectations in a fast-paced environment, balancing operational duties with customer service priorities.
- Adapts to feedback and coaching in order to continuously improve leadership effectiveness and service quality.
Customer Service Associate
Walgreens Pharmacy
Xenia, OH
10.2021 - 03.2022
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Collaborated with team members to achieve daily sales targets and improve service delivery.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new staff members on customer service protocols and company policies to ensure consistent customer service and delivery.
- Developed strong relationships with customers, fostering loyalty through exceptional service and support experiences.
Store Associate
Donatos
Centerville, OH
02.2021 - 09.2021
- Maintained high standards of service during high-volume, fast-paced operations
- Assisted with inventory accuracy and stock ordering
- Collaborated with team members to achieve sales targets and improve service delivery.
Sales Associate
Old Navy, Gap
Miamisburg, OH
07.2020 - 02.2021
- Provided exceptional customer service, enhancing overall shopping experience and building rapport with customers
- Maintained organized, presentable merchandise displays, ensuring strategic placement of products to drive continuous sales
- Managed inventory levels, conducting regular stock checks to maintain product availability.
Sandwich Artist
Subway
Springboro, OH
09.2019 - 06.2020
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Mastered point-of-service computer systems for efficient order taking
- Maintained clean, sanitized, and well-organized food preparation stations
Restaurant Hostess
El Vaquero Taqueria
Franklin, OH
02.2019 - 09.2019
- Greeted and seated guests, ensuring a welcoming atmosphere and smooth guest seating flow.
- Supervised server workload balance and monitored table turnover to accurately seat customers and ensure customer satisfaction.
- Implemented feedback mechanisms to gather guest input, contributing to service improvements and menu adjustments.
Education
Bachelor of Science - Business Administration
Central State University
Wilberforce, OH07-2024
Skills
- Strategic planning and execution
- Excellent verbal/written communicator
- Staff training and development
- Problem solving
- Strong prioritization and time management
- Conflict resolution
- Policy compliance
- Microsoft Excel and PowerPoint
- Charismatic team player
Timeline
Shift Lead
Walgreens Pharmacy
03.2022 - Current
Customer Service Associate
Walgreens Pharmacy
10.2021 - 03.2022
Store Associate
Donatos
02.2021 - 09.2021
Sales Associate
Old Navy, Gap
07.2020 - 02.2021
Sandwich Artist
Subway
09.2019 - 06.2020
Restaurant Hostess
El Vaquero Taqueria
02.2019 - 09.2019
Bachelor of Science - Business Administration
Central State University