Jocelyn Phonesavanh
Summary
Detail-oriented administrative professional experienced in records management, customer service, and communication. Expertise in coordinating schedules, managing multi-line phone systems, and ensuring data accuracy. Contributes to efficient office operations in fast-paced environments, seeking to leverage organizational and communication skills as a Contacts Administrative Assistant.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Server/Bartender
Escape Lounge
Sacramento, California
07.2026 - 09.2026
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Intake & Medical Records
A1 Healthcare / Home Health
09.2023 - 02.2024
- Collected and verified patient information during intake calls to ensure accurate and complete data entry.
- Maintained accurate digital medical and administrative records, supporting effective patient care and compliance.
- Facilitated communication between clients and providers to ensure clarity of information. between clients, families, and providers.
- Managed multi-line phone system, routing calls to appropriate staff.
Server / Bartender
Parkwest Rancho Cordova Casino
03.2022 - 08.2023
- Delivered exceptional customer service while effectively managing multiple tasks to enhance customer satisfaction.
- Processed cash and credit transactions accurately, maintaining confidentiality to build customer trust.
- Trained new team members on policies and procedures to ensure consistent team performance.
- Assisted in training new team members and ensuring compliance with policies.
Server / Bartender
BKB Best Karaoke Bar
08.2018 - 01.2020
- Managed high-volume orders, ensuring accuracy and timely service.
- Maintained transaction logs and verified client identification to enhance security.
- Assisted team with daily operations with organization and attention to detail.
Server / Bartender
Orchid Caf
08.2016 - 01.2018
- Trained new staff on service and compliance standards, enhancing team effectiveness.
- Processed payments and verified customer identification to ensure accurate transactions.
- Maintained an organized work area by regularly cleaning and stocking supplies. Organized work area by regularly cleaning and stocking supplies.
Education
Diploma -
William Daylor High School
SacramentoSkills
- Cash handling
- Order management
- Multi-line phone management
- Client relations
- Shift coordination
- Organizational skills
- Office Suite proficiency
- Quick adaptability
- Adaptability & problem solving
- Multilingual communication
Certification
- Food Handler Card
- RBS Certificate
Timeline
Server/Bartender
Escape Lounge
07.2026 - 09.2026
Intake & Medical Records
A1 Healthcare / Home Health
09.2023 - 02.2024
Server / Bartender
Parkwest Rancho Cordova Casino
03.2022 - 08.2023
Server / Bartender
BKB Best Karaoke Bar
08.2018 - 01.2020
Server / Bartender
Orchid Caf
08.2016 - 01.2018
Diploma -
William Daylor High School