Jocelyn Price

Harrisonburg,VA

Summary

Dynamic and reliable professional with extensive experience at LabCorp, excelling in patient service and insurance verification. Proven ability to manage high call volumes while demonstrating exceptional multitasking and problem-solving skills. Adept at training staff and enhancing operational efficiency through strong organizational and communication abilities.

Skills

Organization
Call center experience
Quick-learning
Teamwork
Customer service
Problem-solving

Time management
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Computer skills

Work History

Personal Response Associate

Connect America

10.2023 - 09.2024

Provided emergency assistance when needed, and in a timely manner.
Adapted quickly to new systems and protocols, ensuring compliance with company standards.
Managed high call volume while maintaining composure under pressure, demonstrating exceptional multitasking abilities.

Patient Service Specialist

LabCorp

10.2019 - 02.2023

Facilitated patient registration and appointment scheduling to enhance overall service efficiency.
Managed insurance verification processes, ensuring accuracy and compliance with policies.
Coordinated communication between patients and healthcare providers to improve care delivery.
Assisted in training new staff on patient service protocols and system navigation.
Collected and submitte blood, urine and lab specimens for testing.
Vital sign collections for Biometric testing.

Phlebotomy Technician

Buchanan General Hospital

07.2010 - 10.2019

Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
Processed lab requisitions, accurately labeling specimens for diagnostic testing.
Maintained inventory of phlebotomy supplies, ensuring availability for daily operations.
Trained new staff on proper blood collection procedures and safety protocols.
Implemented workflow improvements to enhance efficiency in sample collection processes.
Collaborated with healthcare professionals to coordinate patient care and specimen handling.
Assisted in maintaining accurate electronic health records for patient tracking purposes.
Tracked collected specimens by initialing, dating, and noting times of collection.
Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Packaged and shipped specimens to central lab daily.
Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
Stocked phlebotomy cart or carrier with appropriate supplies.

Office Assistant

Washington Square Clinic

08.2009 - 07.2010

Managed patient scheduling and coordinated appointment logistics to optimize clinic operations.
Supported medical staff by preparing and organizing patient records, ensuring accuracy and confidentiality.
Assisted in billing processes, verifying insurance information for timely reimbursements.
Trained new office staff on administrative protocols and software systems for improved performance.

Education

No Degree - Phlebotomy

Southwest Virginia Community College0

Cedar Bluff, VA

06-2009

High School Diploma -

Keen Mountain Christian Academy

Keen Mountain, VA

05-2007

Certification

Licensed Phlebotomy Technician through ASCP