Michelle Rosenberg
2417 Stoneham Temple,TX
Summary
Austin, TX native, overcomes academic challenges in grade school, excelling in high school through visual skills and accurate calculation, providing more knowledge opportunities.
Overview
21
21
years of professional experience
Work History
Personal Response Associate
Lifeline Systems
11.2020 - 08.2024
- Utilized advanced problem-solving skills to address complex issues effectively, working collaboratively with colleagues when necessary.
- Navigated challenging customer interactions with professionalism and diplomacy, maintaining composure even in tense situations.
- Contributed to the development of new processes and procedures aimed at elevating the overall customer experience.
- Supported fellow associates in managing difficult calls when needed, providing guidance and insights from experience.
Auto Claims Processor
Allstate Corp
11.2015 - 11.2020
- Enhanced communication between policyholders and adjusters, leading to quicker resolutions.
- Reviewed police reports thoroughly to confirm accuracy of information provided in relation to auto accidents.
- Mentored new team members on proper procedures for handling auto claims cases, contributing to their professional growth within the company.
- Organized and maintained claim files for easy access and review by both internal staff and external auditors.
Office Specialist
County Attorney Hot Check Division
05.2003 - 11.2015
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Anderson High School
Austin, TX05-2002
Skills
- Organization
- Call center experience
- Complaint handling
- Assertiveness
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Reliability
- Multitasking Abilities
- Self motivation
- Cultural awareness
Timeline
Personal Response Associate
Lifeline Systems
11.2020 - 08.2024
Auto Claims Processor
Allstate Corp
11.2015 - 11.2020
Office Specialist
County Attorney Hot Check Division
05.2003 - 11.2015
High School Diploma -
Anderson High School
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