Jocelyn Ramos
Baytown,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Timekeeper
Contech
12.2022 - 01.2025
- Established employee payroll files and updated existing files with new information.
- Resolved inquiries from employees concerning their paychecks or other payroll-related matters.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
- Coordinated the direct deposit setup and adjustments for employees.
Customer Service Representative
Nissan
Baytown, TX
01.2020 - 12.2022
- Obtain customers' basic information to process an auto loan application
- Build my clientele and request referrals to grow my sales pipeline
- Meet my monthly goals on how many cars sold
- Have achieved positive google reviews and posts on social media to obtain leads and generate growth for the company
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
Academy
Baytown, TX
05.2016 - 11.2019
- Maintained neat and clutter-free work area around the checkout area, following store policies
- Assisted shoppers with checking out, returning items, and answering any questions regarding store products
- Engaged with customers in a positive and friendly matter
- Handled money, debit card, and credit card transactions
- Balanced the cash drawer daily
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Oversaw warranty counseling process to manage expense controls.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Robert E Lee High School -
Baytown, TX05.2020
Some College (No Degree) -
San Jacinto Community College
Channelview, TXSkills
- Customer Service
- Guest services
- Negotiation
- Scheduling experience
- Punctuality
- Excel proficiency
- Recording data
Certification
Microsoft
Languages
- English
- Spanish
Timeline
Timekeeper
Contech
12.2022 - 01.2025
Customer Service Representative
Nissan
01.2020 - 12.2022
Customer Service Representative
Academy
05.2016 - 11.2019
Robert E Lee High School -
Some College (No Degree) -
San Jacinto Community College