Norberto Reyes
Phoenix,AZ
Summary
Dynamic retail professional with experience at Walmart, excelling in customer service and employee training. Proven ability to enhance sales through effective inventory management and communication skills. Bilingual in English and Spanish, I thrive in fast-paced environments, ensuring accuracy in timekeeping and fostering a positive shopping experience for all customers. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Timekeeper
Solid Construction Group
Draper, UT
05.2020 - 06.2021
- Maintained accurate records of employees' hours worked, including overtime and vacation time.
- Responded to employee inquiries regarding payroll and timekeeping.
- Calculated employee leave time by comparing available hours against listed hours.
- Verified accuracy of timesheets before submitting them for processing.
- Identified, researched and resolved issues with hours worked.
- Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
- Documented unplanned absences and time-card errors.
- Monitored employee attendance to ensure compliance with company policies.
Retail Sales Associate
Walmart
Saint George, UT
03.2024 - 12.2024
- Cleaned shelves, counters and tables to maintain organized store.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Timekeeper/Personal Assistant
US Labor LLC
Phoenix, Arizona
06.2025 - 12.2025
- Reviewed time logs for policy adherence and potential errors.
- Communicated with teams to gather necessary information for payroll adjustments.
- Assisted in resolving discrepancies in time records with staff.
- Monitored timekeeping systems for accuracy and consistency.
- Verified accuracy of timesheets before submitting them for processing.
- Collaborated with Human Resources staff to resolve discrepancies related to payroll issues.
- Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
- Maintained confidentiality around sensitive employee information at all times.
- Maintained accurate records of employees' hours worked, including overtime and vacation time.
- Resolved inquiries from employees concerning their paychecks or other payroll-related matters.
- Performed routine maintenance tasks such as backing up files and archiving old records.
- Assisted in the preparation of payroll reports on a weekly basis.
- Developed procedures for tracking changes in personnel status such as terminations, transfers, and promotions.
Education
High School Diploma -
Hillcrest High School
Midvale, UT05-2022
Skills
- Customer service
- Employee training
- Timekeeping accuracy
- Inventory management
- Communication skills
- Sales expertise
- FLUENT IN English and Spanish
- Phone etiquette
- Attention to detail
- Organizational skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Timekeeper/Personal Assistant
US Labor LLC
06.2025 - 12.2025
Retail Sales Associate
Walmart
03.2024 - 12.2024
Timekeeper
Solid Construction Group
05.2020 - 06.2021
High School Diploma -
Hillcrest High School