Jocelyn Renderos
Sacramento,CA
Summary
Highly motivated and hardworking professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Excels in leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives, whether working independently or as part of a team. Resourceful and results-driven mindset passionate about fostering growth and efficiency to meet company needs and increase service value. Known for dedication, proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning. Eager to make an immediate contribution to your organization.
Overview
11
11
years of professional experience
Work History
Account Manager
Maersk
05.2020 - 05.2024
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Managed a portfolio of accounts by providing timely support and guidance
- Utilized problem-solving skills when dealing with difficult customers
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Implemented account management processes to ensure delivery of quality service standards
- Generated and presented reports to senior management on account performance
- Analyzed data to identify potential customers' needs, interests or concerns and develop effective marketing strategies
- Addressed customer complaints and provided satisfactory solutions through procedure changes
- Advised clients on best practices for product utilization in order to increase efficiency.
Lead CSR
Maersk
10.2015 - 04.2020
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Cashier/sales associate
Sport authority
04.2013 - 02.2015
- Monitored and reported on key performance indicators to ensure efficient operations
- Monitored competitor activities in order to stay ahead of the competition
- Developed strong relationships with clients to grow business networks
- Used knowledge of company products and services to recommend solutions to customers
- Followed up with customers after sales to gain feedback
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with coworkers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Provided efficient and courteous service to customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Utilized problem solving skills to effectively handle difficult situations
- Delivered exceptional customer service at all points of contact.
Education
High School Diploma -
Conley Caraballo High School
Union City, CA12.2013
Skills
- Customer Service
- Report Writing
- Account Management
- Account Servicing
- Teamwork and Collaboration
- CRM Systems
- Goal-Oriented
- Customer Satisfaction
- CRM Software
- Strategic Planning
- Staff Management
- Client Relationship Building
- Documentation And Reporting
- Goal Setting
- Performance Tracking
- Relationship Building
- Overcoming Objections
- Revenue Growth
- Attention to detail
- Organizational skills
- Effective communication
- Multitasking
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Maersk
05.2020 - 05.2024
Lead CSR
Maersk
10.2015 - 04.2020
Cashier/sales associate
Sport authority
04.2013 - 02.2015
High School Diploma -
Conley Caraballo High School