Jocelyn Sandoval
Goshen,IN
Summary
Customer-oriented Wireless Sales Associate with thorough knowledge of company's products, services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Goshen, IN
03.2019 - Current
- Assists customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products features and differences.
- Recommend complementary purchases to customers such as bundling accessories and promotions to increase revenue
- Maintain up-to-date knowledge of store sales, payment policies and security standards.
- Coach crew members to optimize performance and motivate towards more efficient work.
- Stocks merchandise, clearly labeling items, and arranging according to price and brand.
- Provide exceptional services and pleasant shopping experiences to retail customers.
- Creates inviting environment for customers by maintaining store organization and cleanliness.
- Maintains positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defines clear targets and objectives by communicating with peers, developing innovative solutions which result in improved metric performance and overall customer experience in store.
- Leverages strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
Host/Waitress
Sunrise House Of Pancakes
Plymouth, IN
06.2018 - 03.2019
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Promoted business loyalty by fostering positive customer relationships.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Cashier Team Lead
Martins Grocery Store
Plymouth, IN
02.2017 - 06.2018
- Coached crew members to optimize performance and motivate toward more efficient work.
- Alleviated customer service needs with policy-appropriate solutions.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Bremen High School
Bremen, IN06.2017
Skills
- Communications Strategies
- Organizational Systems
- Customer Care
- Conflict Resolution Techniques
- Building Customer Loyalty
- Personal Integrity
- Retail Metrics and Goals
- Strong Communication and Interpersonal Skills
- Motivational Techniques
- Product Knowledge
- Bilingual:
- English
- Spanish
Timeline
Mobile Expert
T-Mobile
03.2019 - Current
Host/Waitress
Sunrise House Of Pancakes
06.2018 - 03.2019
Cashier Team Lead
Martins Grocery Store
02.2017 - 06.2018
High School Diploma -
Bremen High School