Katelyn Pereira
T-Mobile Corporation
Swansea,MA
11
years of professional experience
Dynamic leader with a proven track record in driving strategic initiatives and fostering team collaboration in fast-paced environments. Expertise in planning and executing projects that enhance operational efficiency and achieve organizational goals. Committed to leveraging strong analytical skills and innovative problem-solving techniques to navigate challenges and deliver impactful results. Eager to contribute to a forward-thinking organization that values growth and excellence.
Work History
Mobile Expert
3 Years 8 Months- Listened to customer needs and desires to identify and recommend optimal products.
- Exhibited comprehensive product knowledge to customers and delivered in-depth product information.
- Developed strategies to foster customer loyalty and retention by ensuring memorable and satisfying shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Addressed customer needs proactively through dynamic communication, ensuring a positive experience in-store and through telephone support.
- Analyzed customer accounts to uncover future product opportunities and enhance cost savings.
Assistant Manager
11 Months- Provided assistance to customers regarding store products and services.
Supported customers through in-person interactions and phone inquiries. - Streamlined cash register operations by efficiently managing cash transactions, processing change, and handling promotional coupons.
- Worked with the team to improve efficiency on various projects
- Coordinated efficient restocking of sales floor with current merchandise and accurate floor plan
- Assisted in coordinating team meetings and events.
Supported team collaboration by managing calendars.
Helped to organize schedules for project activities. - Processed online orders efficiently and accurately.
Assisted customers with navigating the online purchasing system.
Supported order fulfillment and tracking for timely deliveries.
Table Games Dealer
11 Months- Dealt various table games, ensuring compliance with casino regulations and procedures.
- Managed game flow efficiently, providing exceptional customer service to enhance player experience.
- Monitored player behaviors and maintained game integrity through vigilant observation and reporting.
- Assisted in training new dealers on game rules, operations, and customer interaction techniques.
Quality Control Inspector
10 Years 6 Months- Inspected products for quality compliance using established standards and protocols.
- Conducted visual inspections to identify defects and ensure consistency in product appearance.
- Maintained accurate records of inspection outcomes to support quality assurance and enhance traceability.
- Engaged with production teams to identify quality challenges and implement effective corrective measures.
Assistant Sales Manager
4 Years 11 Months- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Analyzed customer feedback to identify trends and improve service delivery.
- Coached team members in proven techniques to enhance performance and drive achievement of operational and sales goals.
- Monitored cash intake and deposit records to minimize discrepancies and enhance financial accountability.
- Analyzed weekly inventory data to identify discrepancies and project future inventory requirements.
- Promoted employee performance and satisfaction by implementing tailored development plans and improvement strategies.
Education
No Degree
High School Diploma - Culinary Arts
Skills
POS inventory control
Loss Prevention
Data analysis
Solution development
Workflow Assessments
Effective Customer Communication
Communications Strategies
Mediation skills
Time management
Financial account audit
Timeline
Mobile Expert
T-Mobile Corporation
12.2022 - CurrentRead More
Table Games Dealer
Ballys Tiverton Casino
01.2022 - 12.2022Read More
Assistant Manager
Windsor
08.2021 - 07.2022Read More
Assistant Sales Manager
T-Mobile
06.2016 - 05.2021Read More
Quality Control Inspector
Blount Fine Foods
02.2016 - 2017Read More
Bristol Community College
No Degree
Read More
Diman Regional Vocational Tech High School
High School Diploma from Culinary Arts
Read More