Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
BusinessDevelopmentManager

Jocelyn Segura

Houston,Texas

Summary

Dedicated Medical Assistant with extensive experience at Foot Specialists of Memorial, excelling in patient care coordination and HIPAA compliance. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in medical procedures and insurance verification, ensuring seamless clinic operations and fostering trust with patients.

Overview

2
2
years of professional experience

Work History

Medical Assistant

Foot Specialists of Memorial
02.2025 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.

Cashier

Bel Furniture
07.2024 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Sales

Banter By Piercing Pagoda
12.2023 - 04.2024
  • Organized sales area and work station to showcase products and boost sales.
  • Boosted sales performance by implementing effective sales strategies and training programs for the team.
  • Implemented new sales strategies to boost revenue and exceed daily sales targets consistently.
  • Increased digital subscription sales by developing and implementing effective sales strategies.
  • Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
  • Collaborated with store management to improve sales strategies and meet sales goals.
  • Coordinated with sales teams to create cohesive marketing and sales strategies, enhancing overall performance.
  • Supported sales staff by providing accurate information about assembled products, promoting successful sales transactions.
  • Boosted sales performance by implementing strategic sales plans and targeting key accounts.
  • Analyzed daily sales figures and developed strategies to increase sales.

Cashier

Chipotle Mexican Grill
11.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Mayde Creek High School
Houston, TX
05.2025

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Direct patient care
  • Procedure assistance
  • CPR
  • Patient assessments
  • Medical procedures
  • Maintaining confidentiality
  • Appointment setting
  • Insurance verification
  • Compassionate caregiver
  • Patient care coordination
  • First aid
  • Equipment sterilization
  • Medical office administration
  • Sterile technique
  • Fluent in languages
  • Trustworthy companion
  • Adaptable
  • Patient relations
  • Simple dressings
  • Payment collection
  • Medical terminology in languages

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

Baking, Cooking, Music, Working out, Being adventurous

Timeline

Medical Assistant

Foot Specialists of Memorial
02.2025 - Current

Cashier

Bel Furniture
07.2024 - 02.2025

Sales

Banter By Piercing Pagoda
12.2023 - 04.2024

Cashier

Chipotle Mexican Grill
11.2022 - 05.2023

High School Diploma -

Mayde Creek High School

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Jocelyn Segura