Jocelyn Storey
Baileyville,ME
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
8
8
years of professional experience
Work History
Owner
Woo-Town Energy & Nutrition LLC
Baileyvile, ME
08.2022 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Created marketing strategies to drive revenue and increase brand visibility.
- Delivered products to customer locations on time.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
CNA
Calais Regional Hospital
Calais, ME
03.2019 - 09.2019
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Monitored food intake and output as directed by nursing staff.
- Distributed drinking water and nourishment to residents.
- Transported residents within the facility as needed.
- Helped residents walk with or without self-help devices.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented activities and recorded information in EMR system.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call lights promptly and responded to requests appropriately.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Used mobility devices to transport patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Collected specimens from patients for laboratory testing purposes.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Transportation Volunteer Coordinator
DCP
Machias, ME
02.2016 - 06.2016
- Managed a database of volunteer information.
- Resolved any conflicts that arose between staff members or between staff members and volunteers.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated onboarding and orientation for new volunteers.
- Wrote full role descriptions and task duties for volunteer positions.
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Solicited feedback from staff and volunteers to improve existing programs.
- Identified volunteer service opportunities and associated requirements.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed online volunteer applications and managed volunteer background checks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Woodland High School
Baileyville, ME06.2003
Skills
- Business Management
- Compassionate Communication
- Direct Patient Care
- Care Plan Implementation
- Calm and Level-Headed Under Duress
- Quality Assurance Controls
- Compassionate
- Infection Control Procedures
- Medical Terminology Knowledge
- Collecting Specimens
- Condition Monitoring
- Patient Lifting
- Mobility Assistance
- Quality Assurance
- Patient-Focused Care
- Complex Problem-Solving
Timeline
Owner
Woo-Town Energy & Nutrition LLC
08.2022 - Current
CNA
Calais Regional Hospital
03.2019 - 09.2019
Transportation Volunteer Coordinator
DCP
02.2016 - 06.2016
High School Diploma -
Woodland High School
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