Jocelyn Swift
Athens,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wayfair
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Housekeeper
Sizemore, Inc
06.2021 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Associate of Applied Science - Accounting
Trumbull Business College
Warren, OHSkills
- Complaint Resolution
- Data Entry
- Call Management
- Product Knowledge
- Account Updating
- Data Collection
- Scheduling
- Multi-Line Phone Talent
- Customer Service
- Computer Proficiency
- Conflict Mediation
- Active Listening
Timeline
Customer Service Representative
Wayfair
10.2022 - Current
Housekeeper
Sizemore, Inc
06.2021 - 09.2022
Associate of Applied Science - Accounting
Trumbull Business College