Jocelyn Torres
Chicago,IL
Summary
Highly motivated and adaptable double major in Psychology and Criminology with extensive experience in the service industry. Known for exceptional communication skills, a collaborative approach, and the ability to adapt quickly in fast-paced environments. Highly motivated with a strong desire to apply academic insights and real-world experience to solve problems and drive team success. Demonstrates a strong work ethic, critical thinking, and a passion for continuous learning and professional growth. Ready to bring a combination of interpersonal skills, analytical ability, and dedication to a dynamic team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server/Host
SPIN
Chicago, IL
09.2021 - Current
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Upsold customers from shelf to premium brands to help boost sales.
- Fostered a team-oriented environment, elevating the customer service standard.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Excelled under pressure of fast-paced setting.
Host
Bottleneck Management
Chicago, IL
08.2019 - 09.2021
- Processed payments from customers using a POS system.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Provided excellent customer service by anticipating customer needs.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Host
Parker Restaurant Group
Chicago, IL
07.2018 - 08.2019
- Processed payments from customers using a POS system.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Worked effectively in team environments to make the workplace more productive.
- Assisted servers in seating guests by escorting them to their tables.
Education
Bachelor of Science - Psychology
University of Illinois At Chicago
Chicago, IL05-2025
Bachelor of Arts - Criminology
University of Illinois At Chicago
Chicago, IL05-2025
Skills
- Safe service compliance
- Team collaboration
- Analytical thinking
- Hospitality and accommodation
- Customer service
- Highly reliable
- Computer skills
- Communication
- Shift leadership
- Fast learner
- Effective Time Management
- Email and telephone etiquette
- Microsoft proficiency
- SPSS software experience
Certification
- Illinois Basset Alcohol certification
- Food Handler Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Bartender/Server/Host
SPIN
09.2021 - Current
Host
Bottleneck Management
08.2019 - 09.2021
Host
Parker Restaurant Group
07.2018 - 08.2019
Bachelor of Science - Psychology
University of Illinois At Chicago
Bachelor of Arts - Criminology
University of Illinois At Chicago
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