Jocelyn Torres
Sales Analyst
Dallas,TX
Summary
Dynamic professional with a proven track record in sales development and customer service excellence, notably at Lenscrafters. Leveraged strong communication and problem-solving skills to surpass sales targets and enhance customer satisfaction. Expert in sales strategy implementation and adept at multitasking, consistently achieving and exceeding goals with innovative solutions.
Overview
17
17
years of professional experience
1
1
Language
Work History
Sales Associate
Lenscrafters
10.2015 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Optimized pricing strategies through thorough profit margin analyses and customer feedback evaluations.
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Automated data reporting by using CRM system macros.
- Supported sales team performance by creating effective tracking tools and systems for monitoring progress.
- Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
- Assisted in budget planning, utilizing precise revenue forecasts based on historical trends and projected growth rates.
- Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Accounting Assistant
Bland & Garvey
01.2019 - 04.2019
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- 10-Key by touch.
- Process and scan information that is receive.
- Update information received in their internal software.
- Perform basic data entry into their internal accounting systems.
Customer Service Representative
Concentra Urgent Care
12.2018 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Teaching Assistant
Child Development Services
08.2008 - 05.2015
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
- Coordinated with parents and teachers to discuss student progress and address concerns.
Education
Associate of Science - Business Analytics
North Texas Community College
Mt. Pleasant, TX 05.2001 -
Skills
Product sales
Sales development
Customer needs assessment
Networking and Partnership Building
Communication and negotiation skills
Adaptability to market changes
Sales strategy development and implementation
Time management and prioritization
Multi-tasking strength
Problem-solving
Accomplishments
- Exceeded monthly quota 4 times.
Timeline
Accounting Assistant
Bland & Garvey
01.2019 - 04.2019
Customer Service Representative
Concentra Urgent Care
12.2018 - 03.2019
Sales Associate
Lenscrafters
10.2015 - Current
Teaching Assistant
Child Development Services
08.2008 - 05.2015
Associate of Science - Business Analytics
North Texas Community College
05.2001 -
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