Jocelyn Triptow
Fargo,ND
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Department Manager
McDonald's
Fargo, ND
06.2020 - Current
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Ensured compliance with all safety regulations in the workplace.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared and checked cashier register tills.
Team Member
Casey's
Fargo, ND
02.2020 - 06.2020
- Monitored expiration dates on food items for freshness assurance.
- Provided customer service support to ensure satisfaction.
- Answered phone calls regarding inquiries about products or services.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Fargo North High School
Fargo05-2020
Skills
- Staff Management
- Inventory Management
- Cash Management
- Scheduling
- Organization
- Staff Development
- Customer Service
Timeline
Department Manager
McDonald's
06.2020 - Current
Team Member
Casey's
02.2020 - 06.2020
High School Diploma -
Fargo North High School