Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Castaneda

Palm Springs,CA

Summary

Enthusiastic professional with strong problem-solving skills and attention to detail. Experienced in training staff, managing waitlists, and enhancing customer satisfaction through effective communication and teamwork. Motivated hostess known for exceptional customer service and adaptability. Successfully trained new staff and maintained high cleanliness standards, contributing to a welcoming dining environment.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Peaks Restaurant
Palm Springs, California
06.2023 - Current
  • Greeted guests warmly upon arrival and managed waiting lists efficiently.
  • Assigned tables based on guest preferences and staff availability.
  • Monitored dining area to ensure cleanliness and comfort for patrons.
  • Handled phone inquiries, reservations, and provided accurate information on menu offerings.
  • Trained new host staff on customer service standards and operational procedures.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.

Youth Group (Volunteer)

Palm Springs film fest
Palm Springs, California
01.2023 - 01.2023
  • Collaborated with team members and mentor to successfully achieve group objectives.
  • Supported attendees by answering questions and executed product sales to generate funds for the youth program.
  • Welcomed participants with enthusiasm and shared detailed insights about the program.

Restaurant Cleaner

Marios italian Cafe
Palm Springs, California
11.2020 - 02.2021
  • Sanitized kitchen surfaces to ensure food safety and hygiene standards.
  • Reported maintenance issues to management for swift resolution and safety compliance.
  • Assisted in stocking supplies for servers' stations and other areas of the restaurant as needed.

Education

High School Diploma -

Palm Springs Highschool
Palm Springs, CA
06-2023

Some College (No Degree) - Communication With Focus in Media, Tv Production

College of The Desert
Palm Desert, CA

Skills

  • Effective communication
  • Fluent in both English and Spanish
  • Critical thinker and problem solver
  • Learning and adaptability skills
  • professionalism and strong work ethic
  • Customer service and support
  • Team collaboration and conflict resolution
  • Time management and organization
  • Media production and coordination
  • Hospitality management and cleanliness
  • Cash handling expertise
  • Written and verbal communication
  • Training and onboarding

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Restaurant Hostess

Peaks Restaurant
06.2023 - Current

Youth Group (Volunteer)

Palm Springs film fest
01.2023 - 01.2023

Restaurant Cleaner

Marios italian Cafe
11.2020 - 02.2021

High School Diploma -

Palm Springs Highschool

Some College (No Degree) - Communication With Focus in Media, Tv Production

College of The Desert

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