JOCELYNE ANZUETO
WEST PALM BEACH,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Retail Associate Manager
T-Mobile
09.2021 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at end of each shift.
- Trained new employees on company policies, sales techniques, and customer service best practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized customer retention by consistently providing positive, engaging in-store experience and promptly handling any concerns or feedback.
Patient Care Representative
Call 4 Health
09.2020 - 09.2021
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining professional demeanor.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Store Manager
Cricket Wireless
01.2017 - 09.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
Education
High School Diploma -
Forest Hill High School
West Palm Beach, FL05.2015
Skills
- Customer Service
- Phlebotomy Technician
- Order of draw
- Venipuncture Technique
- Proper tourniquet use
- Appointment Scheduling
- Excellent Communication
- Microsoft
- Revenue Generation
- Inventory Tracking and Management
Certification
Phlebotomy Certification, West Palm Beach, FL, Medical Training of The Palm Beaches, 01/2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Retail Associate Manager
T-Mobile
09.2021 - Current
Patient Care Representative
Call 4 Health
09.2020 - 09.2021
Store Manager
Cricket Wireless
01.2017 - 09.2020
High School Diploma -
Forest Hill High School