Jocelyne Jané
Miami,FL
Summary
Offering in-depth knowledge of high standards, quality of service and international laws regarding alcoholic beverages serving and restaurant service. Proactive and efficient in fast-pace environments. Experience working under pressure and achieving targets .Hardworking team player with experience in large-scale casual dining and bar establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist and bartender with diverse menu of cocktails memorized.
Overview
16
16
years of professional experience
Work History
Counter Server
Rústica Pizzería
09.2021 - 06.2023
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
Owner
Mixchologist
07.2020 - 09.2021
- Successfully handled visual merchandising, and worked to promote company vision.
- Create whole Drink menu including more than 20 recipes, brand and final presentation of each cocktail.
- Produce and delivery of final product.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
Bartender
Seabourn Cruise Line
11.2019 - 03.2020
- Served as hospitable and fast-working bartender in fast-paced environment managing more than 200 guests per day.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Developed new signature cocktails to support bar marketing brand and increase profits
- Crafted special drink and cocktail menu items for seasonal offerings
English Teacher
Academia Europea
02.2021 - 08.2021
- Worked one-on-one with students to address their specific needs, each class included 14 students
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Administered assessments and standardized tests to evaluate student progress
- Led interesting and diverse group activities to engage students in course material
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues
- Prepared and implemented lesson plans covering required course topics
Bartender
Royal Caribbean Cruise Line
04.2012 - 10.2019
- Provided guests with drink suggestions and knowledge about drink recipes
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Server
Royal Caribbean International
03.2007 - 03.2012
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
07.2007
Bachelor Of Administrative Studies - Tourism And Hotel Managment
01.2007
Skills
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Cool Under Pressure
- Team Player
- Anticipating Guest Needs
- Outstanding Customer Service
- Responsible Serving
- Engaging Customers
- High-Volume Environments
- Safe Food Handling
- Front Counter Work
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Counter Server - Rústica Pizzería
09.2021 - 06.2023
English Teacher - Academia Europea
02.2021 - 08.2021
Owner - Mixchologist
07.2020 - 09.2021
Bartender - Seabourn Cruise Line
11.2019 - 03.2020
Bartender - Royal Caribbean Cruise Line
04.2012 - 10.2019
Server - Royal Caribbean International
03.2007 - 03.2012
Universidad Catolica Del Peru - High School Diploma,
Universidad San Martin De Porres - Bachelor Of Administrative Studies, Tourism And Hotel Managment
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